Shamar Donaldson

I am a customer service representative with a strong commitment to providing friendly, professional, and courteous service. My experience spans various roles where I have consistently met and exceeded customer expectations. I pride myself on my ability to build rapport with clients and resolve issues efficiently, ensuring a positive experience for all.

In my most recent position as a Loan Processor at Truist, I coordinated with the credit department to ensure proper documentation and screened loan applications for creditworthiness. My proactive approach allowed me to maintain data accuracy across various loan products, contributing to a streamlined loan process. Prior to that, I honed my customer service skills at Kenko Home Health Agency, where I managed customer inquiries and maintained detailed records of interactions.