Ajeng Nikita A

I’m a business-oriented hospitality professional with experience supporting daily operations, reporting, and cross-functional coordination across luxury hotel environments in Australia and Indonesia. I’ve worked across properties ranging from 80 to 590 rooms, helping drive service delivery and commercial outcomes through structured, solutions-focused execution.

In my leadership roles—including Assistant General Manager and Manager on Duty—I oversaw business performance through practical coordination across departments, including room inventory, resource planning, and operational reporting. I’ve also contributed directly to commercial results, including a 10% increase in direct booking revenue at a five-star resort through collaboration with sales and marketing alongside operations teams.

My approach blends hospitality fundamentals with efficiency and cost awareness. I’ve led process improvements that strengthened service consistency, staff performance, and operational efficiency, while acting as a key escalation point for operational and guest-related challenges in fast-paced environments.

While my foundation is in hotel operations, I’m now focused on transitioning into corporate, business-facing roles where I can apply my strengths in coordination, analysis, and process improvement. I’m especially interested in business development, operations support, and commercial strategy roles that value measurable outcomes, clear communication, and team alignment.