Meilina Ratna

Manage operational performance across multiple properties and report directly to property owners. Oversee revenue performance, pricing strategy, occupancy improvement, and business growth initiatives.

Managed pre-opening operations and prepared property standards before launch. Developed operational strategies, budgets, and revenue improvement plans.

Managed revenue strategies to optimize occupancy and financial performance. Controlled OTA rates, promotions, and distribution channels.

Managed front office operations and customer service standards. Resolved guest concerns while maintaining high satisfaction levels.

Managed luxury villa guest experience and operational standards. Coordinated VIP guest arrangements and service delivery.

Supervised butler services and managed duty operations to ensure guest satisfaction and service standards.

Supervised front office operations and ensured high customer service standards.

Managed executive lounge services and provided personalized guest assistance.

Provided guest services and handled front desk operations.

Managed guest relations and ensured guest satisfaction.

Pursued a Bachelor Degree in Communication Studies, focusing on communication theories and practices.

Completed a Diploma III in Public Relations, gaining foundational knowledge in public relations and communication.