Madison Stiggers
@madisonstiggers
Customer service advocate with 7 years' experience improving satisfaction, collections, and QA.
United StatesWhat I'm looking for
I am a customer service advocate with seven years of experience across healthcare support, collections, test grading, and order processing. I have a strong record of improving customer satisfaction through policy and procedure development, account management, and quality assurance.
In healthcare and remote roles I developed customer service policies, managed accounts, and educated customers about services and benefits while maintaining timely, professional communications. In collections I managed a portfolio of 500+ delinquent accounts and collected over $30,000 through negotiation and process improvements.
I combine data analysis, public speaking, and marketing management skills to drive operational excellence and customer engagement. I am detail-oriented, committed to accountability, and passionate about using structured processes and clear communication to improve outcomes.
Experience
Work history, roles, and key accomplishments
Healthcare Customer Service Rep
Connexus Resource Group
Aug 2022 - Present (3 years 7 months)
Developed customer service policies and procedures, managed customer accounts, and educated customers on healthcare services to improve satisfaction and operational consistency.
Remote Test Grader
Data Recognition Corporation
Nov 2024 - Jun 2025 (7 months)
Evaluated and graded test responses with precision and analyzed student performance data to identify trends that improved grading accuracy and feedback quality.
Funding Collections Agent
Kia of Bedford
May 2019 - Aug 2020 (1 year 3 months)
Managed a portfolio of 500+ delinquent accounts and collected over $30,000 in past-due payments while using collection software and cross-department collaboration to reconcile accounts.
Order Processing Agent
Universal Marketing Group
Jan 2018 - Mar 2020 (2 years 2 months)
Processed high-volume inbound/outbound orders (150+ calls/day), used CRM to place and track orders, and maintained positive customer relationships to meet daily production goals.
Education
Degrees, certifications, and relevant coursework
Bowling Green State University
Bachelor of Arts, Sociology, Psychology
2018 - 2022
Completed a Bachelor of Arts in Sociology and Psychology with coursework focused on social research methods, data analysis, and theory.
Maple Heights High School
High School Diploma, Marketing
2014 - 2018
Earned a GED/High School Diploma with studies including marketing-related coursework.
Availability
Location
United StatesAuthorized to work in
Job categories
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