Dania McLean

I’m a Dedicated Customer Service Representative with 4 years in a call center and receptionist experience, committed to excellence and exceptional customer service. I bring a steady, detail-oriented approach to helping customers and coordinating across teams to keep work moving smoothly.

As an Account Set-up Coordinator at NationalDrugScreening, I set up and configure new client accounts, ensuring accurate entry of company details, testing programs, and service requirements. I coordinate with internal teams (sales, labs, and support) to resolve setup issues and ensure smooth client onboarding.

Previously, as a Medical Collection Specialist, I reviewed and processed medical claims for accuracy and completeness. I verified insurance coverage and eligibility, addressed inquiries from patients, healthcare providers, and insurance companies regarding payments and billing, and ensured all payment processing activities comply with HIPAA.

Earlier, as a Customer Support Specialist at Sourcepoint, I processed and posted mortgage payments received from customers. I ensured payments were applied correctly to principal, interest, escrow, and any other fees, and I reconciled payment discrepancies by investigating issues related to misapplied payments. I also demonstrate adaptability, teamwork, time management, leadership, effective communication, and critical thinking.