Looking for a job

Madison Garcia

@madisongarcia

Message

Medical administrative professional at Dermatology SouthEast handling 50+ daily calls and insurance verification.

United States

Message

What I'm looking for

I’m seeking a remote Customer Service Representative or AR Support role within medical administration.

At Dermatology SouthEast, I schedule appointments, respond to patient inquiries, and handle more than 50 inbound calls daily. I also verify insurance benefits and coordinate authorizations to support clean claims and reduce denials.

At Community Based Care, I managed staff scheduling and daily residential program operations, serving as a liaison for families, support coordinators, and medical providers. I ensured compliance with Florida APD documentation and home safety standards.

At Pine Castle, I supported a team delivering person-centered care and maintained APD-compliant documentation for billing and regulatory requirements.

At Leon Advocacy and Resource Center, I billed Medicaid waivers, allocated funds to billing codes and cost centers, and coordinated service authorizations. I’m seeking a remote Customer Service Representative or AR Support role in medical administration.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Coordinator / Health Insurance Specialist

Current

Dermatology SouthEast

Jun 2025 - Present (1 year 5 months)

Provide empathetic customer service for a multi-provider practice, scheduling appointments and resolving patient inquiries. Manage 50+ inbound calls daily, verify insurance benefits, and coordinate authorizations to support clean claim submission.

Customer Service Medical Scheduling Insurance Verification Benefits Investigation Service Authorization HIPAA Confidentiality Microsoft Office 365 Zoom Teams Google Meet

Assistant Program Manager

Community Based Care

Oct 2024 - Jun 2025 (8 months)

Managed staff scheduling and daily operations for a residential program, ensuring full shift coverage and client satisfaction. Served as primary liaison for families, support coordinators, and medical providers, and ensured 100% compliance with Florida APD documentation and home safety standards.

Staff Scheduling Operations Management Client Relations APD Compliance Documentation Communication Skills

Direct Support Professional (DSP) Team Lead

Pine Castle

Dec 2023 - Oct 2024 (10 months)

Led a team delivering person-centered support while maintaining confidentiality and building rapport with clients and families. Maintained accurate, APD-compliant documentation to support billing and regulatory compliance.

Team Leadership Person Centred Approach Confidentiality Documentation APD Compliance

Medicaid Biller / Office Assistant / Residential Support Worker

Leon Advocacy and Resource Center

May 2021 - Nov 2023 (2 years 6 months)

Billed Medicaid waivers accurately, totaling and allocating funds to correct billing codes and cost centers to support AR accuracy. Communicated with support coordinators to secure service authorizations and managed front office duties including greeting visitors and answering multi-line phone system.

Medicaid Billing Accounts Receivable Service Authorization Front Office Multi Line Phone Systems Data Entry Filing