Open to opportunities

Janella Hardy

@janellahardy

Message

Medical administrative assistant and certified biller/coder focused on accurate coding and patient scheduling.

United States

Message

What I'm looking for

I’m looking for a role where I can use my medical terminology, HIPAA knowledge, and patient scheduling experience while applying my certified billing and coding skills to support accurate records and a great patient experience.

I’m a Medical Administrative Assistant, Biller, and Coder with extensive experience supporting patient engagement, scheduling, and high-touch customer service. At AMC Health, I helped patients understand program participation and successfully complete the onboarding steps through outbound calling.

I bring a strong foundation in medical terminology, billing/coding workflows, and patient coordination. I’ve handled tasks like updating and faxing referrals, assisting with inbound calls when needed, and supporting scheduling for Veterans medical appointments as a VA Scheduler.

I’ve also led and supported teams in fast-paced environments. As a Customer Service Rep/Supervisor/Patient Service Rep, I guided fifteen new representatives, helping them learn the process and ensuring members received accurate, timely answers about claims and benefits.

Now, I’m leveraging my training and active certification to deliver quality healthcare support with attention to detail, HIPAA-aware communication, and efficient administrative execution. I’m committed to accurate documentation, smoother patient experiences, and reliable support for clinical and claims operations.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Specialist

Current

AMC Health

Feb 2025 - Present (1 year 3 months)

Conduct outbound calls to patients identified for a healthcare program, explaining program details and registering patients who choose to participate. Support scheduling-related needs while maintaining professional, patient-centered communication.

Patient Outreach Appointment Scheduling Medical Terminology Customer Service Data Entry Electronic Health Records

VA Scheduler

MPF Federal

Aug 2023 - Oct 2024 (1 year 2 months)

Coordinated outbound calls with facilities to schedule Veterans medical appointments and address questions or concerns. Updated and faxed referral information and supported inbound call coverage as needed.

Outbound Calling Faxing Referrals Customer Support Medical Terminology Scheduling

Customer Service Supervisor

Broadpath

Dec 2021 - Jul 2023 (1 year 7 months)

Supported members by explaining benefits and handling claims-related questions, ensuring customers received needed information in a timely manner. Promoted to supervisor for a short period and oversaw fifteen new representatives while guiding and assisting their onboarding and support.

Benefit Support Team Leadership Physician Request Coordination Customer Support

Customer Service Rep

Continuum Global Solution

Nov 2020 - Nov 2021 (1 year)

Assisted customers with billing questions, troubleshot device issues, and ordered devices based on customer needs. Provided answers about plans or devices of interest and resolved customer concerns in a timely manner.

Troubleshooting Device Ordering Customer Service Plan Device Information Guidance Administrative Follow Ups

Education

Degrees, certifications, and relevant coursework

MEDCERTIFY

Medical Administrative Assistant with Billing & Coding, Medical Billing & Coding

Completed Medical Administrative Assistant with Billing & Coding coursework, with course completion on April 21, 2025. Certification was awarded on June 6, 2025 and is currently active.