Looking for a job

Madhumita Mookherjee

@madhumitamookherjee

Message

Senior relationship manager in fintech and edtech, driving compliant lending operations and growth.

India

Message

What I'm looking for

I’m looking to own end-to-end client servicing and escalations in fintech/edtech, build compliant SOPs, lead training for teams, and partner with product and compliance to improve turnaround times and grow portfolios.

I’m a senior relationship manager with 8+ years in fintech and edtech, primarily within the education loan space. I’m used to high volumes and fast-paced environments where I keep cross-team and cross-border servicing moving—without customers slipping through the cracks.

At MPower Financing, I act as the central SPOC between the organization and loan sub-servicers, owning end-to-end communication, issue resolution, and escalation management. I create and update SOPs to standardize workflows, develop organization-wide email and call templates to improve communication consistency, and lead 5+ training programs to accelerate onboarding and team capability. I also analyze client financial profiles, balance client needs with business risk and compliance, and partner with product, operations, and compliance to ensure seamless service delivery.

Earlier at Eduvanz, I scaled a monthly disbursement portfolio from ₹50,000 to over ₹3 crore by converting institutional partners into high-volume lending accounts. I led end-to-end business development, mentored a team of 4–5 loan processing executives, and worked with product and tech to co-develop a client-facing loan application dashboard that increased application volumes.

Experience

Work history, roles, and key accomplishments

Current

Senior Relationship Manager

Current

MPower Financing

Aug 2021 - Present (4 years 11 months)

Act as the central SPOC between MPower and loan sub-servicers, owning end-to-end communication, issue resolution, and escalation management. Created SOPs to standardize workflows and improve turnaround times, rolled out client communication templates, and led 5+ training programs to accelerate onboarding while ensuring compliance across client-facing operations.

SOP Development Escalation Management & Compliance Sub Servicer Management Client Communication Onboarding Financial Analysis

Senior Relationship Manager

Eduvanz Pvt. Ltd.

Sep 2019 - Aug 2021 (1 year 11 months)

Scaled the monthly disbursement portfolio from ₹50,000 to over ₹3 crore by onboarding high-volume institutional partners including NMIMS and UpGrad. Led end-to-end business development, mentored a team of 4–5 executives, and partnered to build a client-facing loan application dashboard to drive higher application volumes while meeting and exceeding sales targets.

Business Development Sales Pipeline Management Mentoring Financial Analysis Loan Application Funnel Risk Assessment

Business Development Manager

Adonta Mobility

Mar 2018 - Aug 2019 (1 year 5 months)

Negotiated, prepared, and signed client contracts while generating sales opportunities in unexplored markets. Devised and executed marketing and sales promotional initiatives, built relationships with key decision-makers for growth and retention, and used product, market, and customer data to forecast sales.

Contract Negotiation Lead Generation Sales and Marketing Market Expansion Client Relationship Management Sales Forecasting Data Analysis Promotional Strategy

Business Development Manager

AMRATLAL DHIRAJLAL

Sep 2017 - Mar 2018 (6 months)

Targeted new markets and increased sales through negotiation techniques and sales/marketing plans for product roll-outs. Handled client issues for quick resolution, researched and partnered with suppliers to negotiate cost-saving deals, and organized promotional events to increase sales volume.

Negotiation Market Development Sales Strategy Supplier Research Sales Planning Sales Promotions