Looking for a job

rashmi chopkar

@rashmichopkar

India

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What I'm looking for

Seeking a Relationship Management or Client Management role in fintech or edtech. I bring 12 years of experience in client onboarding, KYC & compliance, escalation management, and portfolio management across global markets. Looking for a role where relationship depth and client ownership truly matter.

I’m a Relationship Manager with 12 years of experience across fintech and Edtech services, specializing in client onboarding, KYC & compliance, escalation management, retention, and service operations. I partner across teams to improve outcomes in fast-paced, regulated environments.

At MPOWER Financing, I reduced KYC processing time by 30% through Salesforce workflow automation and standardized onboarding documentation. I’ve served as the primary point of contact for 500+ global customers and improved CSAT, NPS, and CES with structured feedback loops and proactive intervention across onboarding-to-renewal.

I’ve also strengthened customer experience at FreeCharge by resolving 95% of client concerns within SLA using scalable SOPs, and I accelerated ramp time by onboarding and coaching 10+ joiners at Unacademy. I’m known for disciplined CRM hygiene in Salesforce, strong SLA ownership, and building repeatable processes that reduce escalation recurrence.

Experience

Work history, roles, and key accomplishments

Relationship Manager

MPOWER Financing

Jun 2023 - Apr 2026 (2 years 10 months)

Reduced KYC processing time by 30% by streamlining Salesforce workflows and standardizing onboarding documentation. Served as primary point of contact for 500+ global customers, improving CSAT/NPS/CES and mentoring 15 new hires.

Customer Success Client Onboarding KYC Compliance Escalation Management Salesforce Workflow+CRM Hygiene CSAT SLA Management Stakeholder Management Process Optimization

Senior Support Associate

Unacademy

Nov 2020 - Nov 2022 (2 years)

Managed cross-functional escalations as a trusted advisor, resolving critical issues to improve customer advocacy and satisfaction. Onboarded and coached 10+ new joiners using structured playbooks and authored knowledge-base content to support operational readiness.

Customer Support Escalation Management Customer Experience Training & Coaching SOP Development Knowledge Base Management

Support & QA Executive

FreeCharge Pvt. Ltd.

Jan 2018 - Oct 2020 (2 years 9 months)

Owned end-to-end merchant onboarding, compliance, and risk assessment workflows to support regulatory adherence and seamless activation. Resolved 95% of client concerns within SLA by building scalable SOPs, improving CSAT and reducing escalation recurrence while identifying upsell opportunities.