Rohit Kumar
@rohitkumar46
Senior Client Relationship Manager and Data Analyst driving fintech client retention through CRM and data insights.
IndiaWhat I'm looking for
I’m a Senior Client Relationship Manager with 5 years of experience strengthening E-LITE clients relationships and fintech operations. I focus on account management and transaction processing, quickly researching customer inquiries to resolve issues and protect a positive client experience.
At CAPITAL NOW, I manage and optimize the client experience to ensure satisfaction, loyalty, and long-term engagement—through client onboarding & retention, and account growth via upselling and cross-selling. Previously at SYNCHRONY (US clients), I acted as a strategic advisory partner, handling problem-solving and conflict resolution, coordinating across teams, and providing regular performance updates—translating complex data into actionable strategies to improve customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Senior Client Relationship Manager
Capital Now
May 2022 - Present (4 years 1 month)
Managed and optimized the client experience to ensure satisfaction, loyalty, and long-term engagement. Led client onboarding and retention, and supported account growth through upselling and cross-selling.
Senior Engagement Expert
Synchrony
Apr 2021 - Apr 2022 (1 year)
Served US clients as a trusted consultant with strategic advisory beyond day-to-day support. Resolved client issues, coordinated across internal teams, and provided regular performance updates and reports.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Commerce, Commerce
Bachelor of Commerce with a focus on commerce. Thesis on innovations in sustainable business practices.
Sindhu Academy
Intermediate, Civics, Economics, and Commerce
Completed Intermediate with studies in civics, economics, and commerce.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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