Alina Harun
@alinaharun
I improve lending operations, customer conversion, and portfolio outcomes.
IndiaWhat I'm looking for
At MPOWER Financing, I own end-to-end customer relationships for a $7M/month international loan portfolio, converting 2,450+ offers worth $100M+ while achieving 85%+ conversion, 99%+ SLA, 97%+ CSAT, and 95%+ quality scores. I also redesigned refinance workflows with Underwriting and Product to cut turnaround time by 50%+ and helped launch self-service document uploads that increased automated submissions by 30%.
Before fintech, I built sales and people-leadership experience at BYJU'S and WizKlub, generating ₹1.2 crore in revenue, training business development teams, and leading 10–12 associates to exceed targets by 120%. I bring consultative selling, customer operations, coaching, and process improvement to every role.
Experience
Work history, roles, and key accomplishments
Promoted to Relationship Manager – Customer Relations in December 2025 in recognition of consistent target overachievement and process leadership.
Own end-to-end relationships with a $7M/month international loan portfolio (US & Canada applicants), achieving 85%+ loan-offer conversion and converting 2,450+ offers worth $100M+ in total value to date.
Closed the latest review cycle with 99%+ SLA
Owned end-to-end admissions and loan processing for a portfolio of IT-professional clients (ticket size ₹2.75–3.15 lakh), from counselling through enrollment.
Used LeadSquared CRM to track pipeline health and ran consultative sessions that lifted conversion through personalized engagement.
Led, mentored, and coached a team of 10–12 Business Development Associates to surpass revenue targets by 120% and drive 20% growth.
Delivered end-to-end sales training — pitching, demo booking, objection handling, closing — and drove performance through structured coaching and PIPs.
Drove process improvements to enhance sales efficiency, customer experience, and team productivity.
Supported edu
Led onboarding and on-the-job training for new Business Development Associates, delivering programs on product knowledge, call pitching, and consultative selling.
Conducted live call audits and demo evaluations, generating ₹22,75,000 in training-linked revenue at a 65%+ batch achievement rate.
Delivered training on product knowledge, call pitching, demo booking, demo presentations, objection ha
Managed inbound sales inquiries, generating ₹1.2 crore in revenue through consultative selling and consistently exceeding targets.
Promoted to Business Development Training Manager for sustained top-performer results.
Consistently ranked among the top performers through strong target achievement and customer-centric sales execution.
Conducted product demonstrations, identified customer needs,
Owned pre-arrival and in-stay guest service workflows, resolving feedback proactively to sustain high satisfaction scores.
Education
Degrees, certifications, and relevant coursework
Dr. Bhim Rao Ambedkar University, Agra
Bachelor of Commerce - BCom, Business/Commerce, General
2014 - 2017
Dr. Bhim Rao Ambedkar University, Agra
Bachelor of Commerce, Business/Commerce, General
2014 - 2017
Pursued a Bachelor of Commerce degree, gaining a foundation in business and commerce principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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