Open to opportunities

Alina Harun

@alinaharun

Message

I improve lending operations, customer conversion, and portfolio outcomes.

India

Message

What I'm looking for

I'm exploring Business Operations, Customer Operations, Lending Operations, or Account Management roles in Bengaluru, preferably remote or hybrid, where I can own outcomes, improve processes, and deliver strong customer and business results.

At MPOWER Financing, I own end-to-end customer relationships for a $7M/month international loan portfolio, converting 2,450+ offers worth $100M+ while achieving 85%+ conversion, 99%+ SLA, 97%+ CSAT, and 95%+ quality scores. I also redesigned refinance workflows with Underwriting and Product to cut turnaround time by 50%+ and helped launch self-service document uploads that increased automated submissions by 30%.

Before fintech, I built sales and people-leadership experience at BYJU'S and WizKlub, generating ₹1.2 crore in revenue, training business development teams, and leading 10–12 associates to exceed targets by 120%. I bring consultative selling, customer operations, coaching, and process improvement to every role.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager - Customer Relations

Current

MPOWER Financing

Feb 2024 - Present (2 years 9 months)

Promoted to Relationship Manager – Customer Relations in December 2025 in recognition of consistent target overachievement and process leadership.

Own end-to-end relationships with a $7M/month international loan portfolio (US & Canada applicants), achieving 85%+ loan-offer conversion and converting 2,450+ offers worth $100M+ in total value to date.

Closed the latest review cycle with 99%+ SLA

Case Management Customer Escalation Management Loan Servicing Workflow Management Workflow Automation Operations Management Document Review Business Operations Customer Success Operational Excellence Customer Onboarding Customer Service Operations Account Management Stakeholder Management

Business Development Associate

Scaler

Aug 2023 - Nov 2023 (3 months)

Owned end-to-end admissions and loan processing for a portfolio of IT-professional clients (ticket size ₹2.75–3.15 lakh), from counselling through enrollment.

Used LeadSquared CRM to track pipeline health and ran consultative sessions that lifted conversion through personalized engagement.

Manager - Sales and Business Development

WizKlub Learning Pvt Ltd

Jan 2023 - Aug 2023 (7 months)

Led, mentored, and coached a team of 10–12 Business Development Associates to surpass revenue targets by 120% and drive 20% growth.

Delivered end-to-end sales training — pitching, demo booking, objection handling, closing — and drove performance through structured coaching and PIPs.

Drove process improvements to enhance sales efficiency, customer experience, and team productivity.

Supported edu

Team Management Interpersonal Communication Presentation Skills Sales Strategy Leadership

Business Development Training Manager

BYJU'S

Jul 2022 - Dec 2022 (5 months)

Led onboarding and on-the-job training for new Business Development Associates, delivering programs on product knowledge, call pitching, and consultative selling.

Conducted live call audits and demo evaluations, generating ₹22,75,000 in training-linked revenue at a 65%+ batch achievement rate.

Delivered training on product knowledge, call pitching, demo booking, demo presentations, objection ha

Interpersonal Communication Presentation Skills

Training and Development

Senior Business Development Associate

BYJU'S

Jan 2021 - Jun 2022 (1 year 5 months)

Managed inbound sales inquiries, generating ₹1.2 crore in revenue through consultative selling and consistently exceeding targets.

Promoted to Business Development Training Manager for sustained top-performer results.

Consistently ranked among the top performers through strong target achievement and customer-centric sales execution.

Conducted product demonstrations, identified customer needs,

Interpersonal Communication Presentation Skills Sales Targets