Open to opportunities

Madelen Sollie

@madelensollie

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I keep administration, HR, payroll, marketing, and client operations running smoothly in fast-paced teams.

Australia

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What I'm looking for

I'm looking for remote or hybrid opportunities where I can support administration, operations, HR, payroll, marketing, and client service in a fast-paced environment.

At Wilding & Co Lawyers, I manage the day-to-day operations of a busy Australian law firm, spanning administration, HR, payroll, marketing, legal files, client communication, and website updates. I process payroll in Xero, support onboarding, prepare documents in SignIT and Adobe Acrobat, and keep matters organised alongside solicitors.

I've also supported high-volume e-commerce customers at White Fox Boutique, managing around 250 enquiries per day while maintaining an average response time of approximately 13 hours. My background includes PR campaign coordination at Peppermayo AU, front-of-house team leadership at Merivale, and compliance verification work across Europe.

Experience

Work history, roles, and key accomplishments

Current

Office Manager | HR & Marketing

Current

Wilding & Co Lawyers

Nov 2025 - Present (9 months)

Managed day-to-day operations of a busy law firm across administration, HR, marketing, and operations. Processed payroll through Xero, managed legal files in LEAP, and handled marketing activities including website updates and ads.

Administration HR Administration Payroll Xero Leap SignIT Adobe Acrobat Google Ads Meta Ads Social Media Customer Service Operations

PR Assistant

Peppermayo AU

May 2024 - Nov 2024 (6 months)

Supported influencer gifting, campaign coordination, and marketing administration.

Marketing Campaign Coordination Influencer Relations Administration

Customer Service Representative

White Fox Boutique

Mar 2023 - May 2024 (1 year 2 months)

Provided customer support via email in a fast-paced e-commerce environment, consistently achieving KPI targets and maintaining an average response time of 13 hours while managing around 250 enquiries per day. Resolved enquiries and complaints with a solutions-focused approach.

Customer Service Email Support Problem Solving Product Knowledge Collaboration

Door Host Team Leader

Merivale (Ivy)

Feb 2022 - Mar 2023 (1 year 1 month)

Led the door host team during busy service periods, ensuring smooth front-of-house operations. Coordinated guest arrivals, including VIPs and reservations, and managed venue capacity.

Team Leadership Customer Service Operations

Multi-Lingual Verifications Administrator

MVSI

Jan 2020 - Feb 2021 (1 year 1 month)

Conducted KYC, identity, and compliance checks for individuals, companies, and beneficiaries. Prepared detailed verification reports and communicated with customers across Europe via phone and email.

KYC Compliance Due Diligence Verification Attention To Detail

Childcare Educator

Færder Kommune

Jan 2019 - Oct 2019 (9 months)

Supported children's learning, wellbeing, and development in a safe and engaging environment. Ensured health and safety by supervising daily activities and following procedures.

Childcare Supervision Teamwork