Open to opportunities

Pinwheel Stop

@pinwheelstop

Message

Experienced manager with 11+ years leading teams, streamlining operations, and improving productivity.

Australia

Message

What I'm looking for

I am seeking a leadership role where I can improve operations, lead teams, implement policies, and collaborate with stakeholders to drive measurable productivity gains.

I am an experienced manager with over 11 years in workforce and office management across healthcare, employment services, printing, and maritime support. I have led teams of 20+ staff, developed policies, and implemented systems that improved operational efficiency.

My strengths include rostering, stakeholder engagement, HR facilitation, and frontline emergency coordination; I consistently drive productivity through clear processes and collaborative leadership. I have hands-on experience with MYOB, data entry, meeting facilitation, and client liaison.

I am committed to fostering teamwork, resolving operational issues, and delivering reliable administrative support to help organisations meet goals and maintain smooth daily operations.

Experience

Work history, roles, and key accomplishments

Current

Business Support Officer

Current

Norsta Maritime

Feb 2025 - Present (1 year 1 month)

Provide business support functions to sustain operations and administrative processes for the Cairns office.

Administrative Support Data Entry Microsoft Office Time Management Communication Multitasking

Office Manager

Alternate Care Solutions

May 2024 - Feb 2025 (9 months)

Executed administrative duties and oversaw head office operations, improving workflow and staff support while serving as First Aid, Fire Warden, and Emergency Coordinator.

Office Management Administrative Operations Emergency Coordination Stakeholder Engagement Process Improvement Microsoft Office

Workforce Manager

Alternate Care Solutions

Apr 2022 - May 2024 (2 years 1 month)

Supervised 20+ on-site staff and coordinated with labour-hire partners for 24/7 shifts, authored policies and optimized rostering to resolve scheduling issues and align stakeholder objectives.

Workforce Management Policy Development Stakeholder Management Shift Scheduling Scheduling

Team Leader

Neato Employment Services

Feb 2014 - Mar 2022 (8 years 1 month)

Progressed from administration roles to Team Leader managing office operations and a caseload of 230 participants, improving program compliance and facilitating successful employment outcomes.

Team Leadership Case Management Compliance Reporting Data Entry Program Coordination

Service & Administration Manager

TotalPrint Management Solutions Pty Ltd

Jan 2009 - Dec 2012 (3 years 11 months)

Served as PA to company owners and supervised technicians and admin staff, implemented service manuals and managed monthly reconciliations using MYOB 18 to improve operational efficiency.

Staff Supervision Scheduling

NSW Service Controller

Imagetec Solutions Pty Ltd

Feb 2006 - Dec 2008 (2 years 10 months)

Advanced from administration roles to NSW Service Controller, supervising staff and managing technician rosters and client meetings to enhance service delivery and procedures.

Service Coordination Staff Supervision Scheduling client support Sales Support