Open to opportunities

Madeleine Lehnert

@madeleinelehnert

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HR service representative with expertise in employee onboarding and support.

Germany

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What I'm looking for

I am looking for a role that values employee engagement and offers opportunities for professional growth.

I am an HR Service Representative at ERGO Direkt AG, where I manage employee information in SAP and conduct onboarding for new hires. My role involves preparing employment contracts and providing essential information on company policies. I also assist in creating HR reports and statistics, ensuring data analysis supports our HR processes effectively.

Previously, I worked as a Customer Service Representative, where I honed my skills in sales activities and personalized customer service. My experience includes identifying cross-selling opportunities and resolving customer inquiries. I have also coordinated events and managed front desk operations in the hospitality sector, demonstrating my ability to handle diverse responsibilities and maintain high standards of service.

Experience

Work history, roles, and key accomplishments

Current

HR Service Representative

Current

ERGO Direkt AG

Dec 2021 - Present (3 years 5 months)

Responsible for entering and maintaining employee information in SAP, conducting onboarding for new employees, and assisting in the creation of HR reports. Handled inquiries related to payroll and other HR matters while contributing to the development of HR processes.

SAP Onboarding Employee Relations Data Analysis

Customer Service Representative

ERGO Direkt AG

Jan 2022 - Apr 2024 (2 years 3 months)

Conducted outbound and inbound sales activities while providing personalized customer service. Resolved customer issues and identified cross-selling opportunities to enhance customer satisfaction.

Customer Service Sales Problem Solving Communication CRM Software

Event Coordinator

G&H - Adidas Campus

Dec 2018 - Jan 2020 (1 year 1 month)

Coordinated and planned events, communicated with stakeholders, and organized logistics to ensure successful event execution. Supported on-site operations to enhance attendee experience.

Event Planning Logistics Problem Solving Team Coordination

Duty Manager

Te Waonui Forest Retreat

Aug 2016 - Aug 2018 (2 years)

Led and trained front desk and restaurant staff, managed shift schedules, and provided guest support. Ensured high guest satisfaction by addressing inquiries and complaints effectively.

Team Leadership Customer Support Operations Management Scheduling Conflict Resolution

Executive Assistant Trainee

Ibis Nuremberg Hauptbahnhof

Jan 2015 - Apr 2016 (1 year 3 months)

Supported executive management in planning strategic goals and coordinating daily hotel operations. Analyzed guest feedback and created reports to improve service quality.

Project Management Coordination Strategic Planning

Front Desk & Reservations Agent

Ibis Nuremberg Hauptbahnhof

Dec 2014 - Dec 2014 (0 months)

Managed guest check-in and check-out processes while providing exceptional customer service. Handled reservations and collaborated with teams to maintain high standards of guest satisfaction.

Customer Service Team Collaboration Problem Solving