Maclein Ocampo
@macleinocampo
I've built scalable BPO reporting, workforce, and operations functions across four new accounts.
PhilippinesWhat I'm looking for
At Wipro Limited, I've progressed from Customer Service Associate to Project Manager, supporting multi-site RTA, MIS, workforce management, reporting, and operations for more than 12 years. I've established RTA and reporting functions for four new BPO accounts, building operational frameworks, reporting processes, performance controls, and team structures through stabilization.
I turn workforce and operational data into accurate reports, dashboards, and actionable insights for stakeholders. I also support executive and administrative work through email management, meeting coordination, data management, document preparation, billing, invoice processing, reconciliation, and reporting.
Experience
Work history, roles, and key accomplishments
Progressed into project management with continued oversight of multi-site RTA and MIS operations while taking ownership of establishing workforce real-time management and reporting functions for new BPO accounts. Successfully established RTA and reporting structures for four accounts, developing operational frameworks, reporting processes, performance controls, and team structures from implementat
Education
Degrees, certifications, and relevant coursework
Asian College of Technology
Bachelor of Science, Information Systems
Grade: Cum Laude
Bachelor of Science in Information Systems, graduated with honors (Cum Laude).
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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