Patrick Sabado
@psabado
Workforce Management leader specializing in forecasting, analytics, and automation for operations excellence.
PhilippinesWhat I'm looking for
I am a strategic Workforce Management leader with over 10 years of experience in capacity planning, forecasting, and operational analytics. I combine advanced Excel (VBA/Macros) and Power BI expertise with process automation to streamline reporting, reduce effort, and deliver actionable insights that improve staffing efficiency and reduce costs.
I have led high-performing teams and transformation initiatives across global operations, developing standardized WFM processes, KPI dashboards, and training programs. My accomplishments include significant reporting automation gains, recognized technical contributions, and awards for performance and subject-matter expertise.
Experience
Work history, roles, and key accomplishments
Workforce Management Lead
Carenet Health
Sep 2025 - Present (3 months)
Leading transformation of WFM processes, establishing standardized procedures and training that increased team efficiency and delivered strategic staffing recommendations and real-time KPI dashboards.
ACDirected workforce operations team, implemented Excel/VBA automation frameworks that reduced reporting effort by over 30%, and led forecasting and staffing analysis to improve productivity.
Resource Planner
Google Operations Center
Feb 2022 - Jan 2023 (11 months)
Managed complex forecasting models for global operations and developed weekly and intraday forecasts to support multiple vendors, providing insights and recommendations to vendor managers.
Capacity Planner
Sequential Technology International
Jul 2021 - Feb 2022 (7 months)
Provided global capacity planning and staffing recommendations, conducting scenario modeling and developing short- and long-term staffing forecasts to meet program requirements.
WFM Reports Specialist
Hinduja Global Solutions
May 2019 - Jul 2021 (2 years 2 months)
Served as SME for performance reporting and analytics, led automation initiatives and database maintenance, and developed capacity planning and scheduling reports; awarded Best WFM Specialist (Q3 2019).
TEDesigned and maintained operational and WFM dashboards, managed incentive and financial databases, and delivered business intelligence insights to leadership to inform decisions.
TEAnalyzed and optimized customer service processes, implementing improvements that increased satisfaction metrics and operational efficiency.
TEDelivered high-quality customer support, consistently exceeded quality and efficiency metrics and received Best Agent award (Dec 2013).
Education
Degrees, certifications, and relevant coursework
STI College Marikina
Coursework, Information Technology
2008 - 2010
Completed coursework in Information Technology focusing on practical IT subjects and technical skills.
UTUniversity of Santo Tomas
Coursework, Engineering
2007 -
Completed coursework in Engineering with studies in core engineering principles.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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