Nishant Kumar
@nishantkumar6
IT Support Specialist delivering secure identity, Microsoft 365, and endpoint support to maximize uptime.
IndiaWhat I'm looking for
I am a resourceful, client-focused IT Support Specialist with over 3 years of experience delivering Tier 1–2 technical support across hardware, software, network, and cloud environments. I specialize in identity and access management, Microsoft 365 administration, Intune endpoint management, and enterprise ticketing systems.
At Teleperformance and HCL Technologies I managed OKTA/OKTA Pit, Entra ID/Microsoft 365 lifecycle tasks, MFA configuration, and mailbox/permission administration, consistently resolving incidents within SLA timelines and improving user satisfaction.
I combine strong communication and time-management skills with hands-on device troubleshooting, BIOS and Windows installations, and secure provisioning/offboarding processes to reduce downtime and support operational excellence.
Experience
Work history, roles, and key accomplishments
TEManage identity and access using OKTA and Microsoft 365, configure MFA and application integrations, and resolve incidents via ServiceNow/Jitbit to maintain secure access and meet SLA targets.
HTAnalyst
HCL Technologies
Jan 2024 - Jan 2025 (1 year)
Administered Entra ID and Microsoft 365 services including account provisioning, license management, mailbox configuration, and secure offboarding to streamline collaboration and security.
Trainee Analyst
Savantis Solutions
Aug 2022 - Jan 2024 (1 year 5 months)
Provided end-user support for MS Office, VDI, and Windows devices, performed BIOS updates and OS installations, and escalated hardware/software defects to vendors and technicians.
Education
Degrees, certifications, and relevant coursework
Greater Noida Institute of Management, CCSU
Bachelor of Computer Applications, Computer Applications
2019 - 2022
Completed a Bachelor of Computer Applications program focusing on core software and IT fundamentals from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Nishant?
You can contact Nishant and 90k+ other talented remote workers on Himalayas.
Message NishantFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
