At Tek shapers Software Solution (Genpact), I administered Microsoft 365, Exchange Online, and Microsoft Entra ID, managing users, licenses, mailboxes, and identity settings. I also managed Microsoft Intune across Windows, macOS, Android, and iOS devices, including enrollment, compliance, and application deployment.
Across my roles at HCL Technologies and Microland Limited, I supported service desk operations, resolved technical issues, and handled incident and ticket processes. I created knowledge base articles and SOPs, trained team members, and supported users with Microsoft 365, Windows, VPN, and account issues.
