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Maahi Mishra

@maahimishra

Senior IT Administrator at Sysmind LLC managing Microsoft 365 and Intune, with a focus on reliable day-to-day IT operations.

India

Message

What I'm looking for

I'm seeking a challenging opportunity where I can leverage my technical expertise, problem-solving abilities, and passion for innovation to contribute to organizational growth.

At Sysmind LLC, I provide L1/L2 support across Windows and macOS and administer Microsoft 365 and Intune. I manage device enrollment, application deployment, compliance, user access, and troubleshooting to support dependable IT operations.

Previously, I provided service desk and desktop support at Nityo Infotech, Quantum World Technologies INC, and Vyze INC. My work has included resolving user and connectivity issues, managing tickets and SLA escalations, and preparing and maintaining workplace devices.

Experience

Work history, roles, and key accomplishments

Current

Sr IT Administrator

Current

Sysmind LLC

Feb 2026 - Present (9 months)

Oversaw and maintained a diverse IT environment, providing L1/L2 technical support across Windows and macOS systems. Managed Microsoft 365 administration, hardware and software troubleshooting, network and connectivity issues, and IT asset management.

IT Associate

Nityo Infotech

Jun 2025 - Feb 2026 (8 months)

Provided L1/L2 technical support to end users through help desk, service desk, remote and on-site support channels. Diagnosed and resolved hardware, software, operating system, application and user-related technical issues.

L1 L2 Support Help Desk Service Desk Remote Support Windows MacOS Microsoft 365 Outlook Teams Network Troubleshooting DNS DHCP TCP IP ITIL Incident Management Ticketing Systems

Desktop Support Specialist

Quantum World Technologies INC

Jun 2024 - Feb 2025 (8 months)

Provided day-to-day desktop support to end users for workplace technology and IT-related requirements. Prepared, configured and deployed desktops, laptops and IT peripherals for new and existing users.

Desktop Support hardware troubleshooting Software Installation Windows System Imaging Device Provisioning IT Asset Management Technical Documentation

Desktop Support Engineer

Vyze INC

Jun 2023 - Jun 2024 (1 year)

Provided L1 technical support to end users for hardware, software, Windows OS, and application-related issues. Diagnosed and resolved desktop, laptop, printer, peripheral, and network/connectivity issues.

L1 support hardware troubleshooting Software Troubleshooting Windows Outlook Microsoft Office Remote Support Ticketing Systems Incident Management

Information Technology Intern

Blossom Kochhar Aroma Magic

Jun 2022 - Nov 2022 (5 months)

Provided first-level IT support to employees for hardware, software, Windows OS, and application-related issues. Assisted in diagnosing and resolving day-to-day technical issues related to desktops, laptops, printers, and peripherals.