Parul Chandra
@parulchandra
Enterprise IT support professional at LTIMindtree who reduced a ticket backlog by 2,775.
IndiaWhat I'm looking for
At LTIMindtree, I led 23 L1/L2 support analysts and reduced a ticket backlog by 2,775 within three months. I supported Microsoft 365 account lifecycle, Outlook and Teams Phone troubleshooting, MFA, and VPN access.
Earlier, I administered Active Directory and Office 365 accounts at Kirik FX Market, deployed operating systems and applications through SCCM at HGS International Services Pvt. Ltd., and resolved remote IT requests at ZurePro Online Services Pvt. Ltd. I’m seeking remote IT support or workplace technology roles and am open to international relocation.
Experience
Work history, roles, and key accomplishments
Led 23 support analysts delivering L1/L2 helpdesk support across enterprise client environments. Oversaw Microsoft 365 account lifecycle, license assignments, and reduced ticket backlog by 2,775 within three months.
Freelance Yoga & Communication Coach
Self Employed
Jan 2021 - Oct 2023 (2 years 9 months)
Teach live online yoga and face yoga classes to clients in Mauritius and Switzerland through Ekyam Studio. Worked as a paid content creator for Hipi (ZEE5) and hosted live sessions on communication and confidence.
IT Helpdesk Officer
Kirik FX Market
Oct 2018 - Dec 2020 (2 years 2 months)
Administered Active Directory and Office 365 accounts and resolved internal IT infrastructure and end-user issues. Provided phone support to international users, including Spanish-speaking customers.
Desktop Support Engineer
HGS International Services Pvt. Ltd.
Mar 2018 - Sep 2018 (6 months)
Supported desktops, data and server environments; deployed operating systems and applications through SCCM. Led email migration for 150 employees and trained users on security policies.
IT Helpdesk Officer
ZurePro Online Services Pvt. Ltd.
Oct 2014 - Nov 2017 (3 years 1 month)
Resolved remote IT service requests and maintained hardware, peripherals, software and inventory records.
Education
Degrees, certifications, and relevant coursework
College of Technology, G.B.P.U.A.T
Bachelor of Technology, Mechanical Engineering
Completed a Bachelor of Technology in Mechanical Engineering from the College of Technology, G.B.P.U.A.T, Uttarakhand in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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