At Ingenico International India Pvt Ltd, I diagnose and resolve hardware, software, and network issues, and support users with account access and application problems.
I use SCCM to deploy software updates, track device inventory, and troubleshoot endpoints remotely. I also configure device enrollment in Intune for iOS, Android, Windows, and macOS.
At Techorbit Soft System Pvt Ltd, I provided Service Desk L2 Support, documenting and escalating incidents through ticketing systems. I also supported Active Directory, OKTA, RSA, VMware Horizon Client, and O365.
At Hindustan Unilever, I worked as a System Administrator (IT Infrastructure Engineer), supporting users and managing accounts, VPN access, and IT inventory. Earlier, at Jindal Intellicom, I provided helpdesk support and managed a team providing 24/7 IT infrastructure support.
