Lyza Andrea Dela Cruz

Provided customer service for a telecommunications account, resolving technical and billing issues. Supported a financial tech account, assisting users with platform navigation and transaction inquiries.

Addressed customer inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction. Managed a high volume of calls while maintaining quality service standards.

Provided online English language instruction to students of various proficiency levels. Utilized interactive teaching methods to enhance student engagement and learning outcomes.

Delivered online English lessons to non-native speakers, focusing on improving their conversational and grammatical skills. Prepared and adapted teaching materials to suit diverse student needs.

Handled daily cash operations and assisted customers with their purchases. Maintained a high level of accuracy in transactions and reconciled daily sales.

Managed cash transactions and provided customer service during peak seasons. Ensured accurate handling of payments and maintained a tidy checkout area.

Completed the first year of the Bachelor of Science in Tourism Management program. Gained foundational knowledge in tourism and hospitality.

Completed Junior and Senior High School with a focus on Humanities and Social Sciences. Developed a strong foundation in various academic disciplines.