Ava Joanne Marqueses

I am a dedicated customer support professional with seven years of experience in the BPO industry, specializing in technical support, credit management, and online tutoring. I combine strong communication and problem-solving skills to deliver consistent, positive customer experiences.

My background includes remote English tutoring where I maintained high student retention and attendance through tailored lessons and regular progress assessments. I also have hands-on experience managing sensitive financial accounts, negotiating payment plans, and resolving high-stakes disputes while protecting company assets and customer goodwill.

As a technical support representative I delivered patient, step-by-step assistance and diagnosed complex network issues, achieving a 95% first-call resolution rate. I consistently processed payment transactions accurately and reduced billing-related churn through attention to detail.

I seek roles where I can apply my adaptability, multitasking ability, and customer-focused mindset to improve service quality and help teams achieve reliable, measurable outcomes.