MR
Open to opportunities

Marychelle Ramirez

@marychelleramirez

Dedicated customer service agent

Philippines

What I'm looking for

Seeking a full-time position in the BPO industry where I can utilize my customer service skills

I am a results-driven and customer-focused professional with experience in the BPO industry and education sector. With a strong background in customer service and teaching, I possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Throughout my career, I have demonstrated my ability to provide high-quality customer service, resolve complex issues, and promote customer satisfaction. My experience as a teacher has also equipped me with the skills to create engaging and supportive environments, fostering academic excellence and personal growth.

I am committed to delivering exceptional results, driving business success, and contributing to a collaborative and inclusive work environment. I am excited to leverage my skills and experience to make a positive impact in a new role and am eager to work closely with colleagues to achieve high-quality outcomes.

Experience

Work history, roles, and key accomplishments

IW

Customer Service

IQOR PH - WALMART

Feb 2023 - Oct 2023 (8 months)

Provided excellent customer service to resolve customer complaints in a timely manner.

DE

Public Secondary Teacher

Department of Education

Jan 2019 - Dec 2022 (3 years 11 months)

Delivered insightful and engaging lessons to inspire students and deepen their understanding of historical and social issues.

Education

Degrees, certifications, and relevant coursework

MC

Mabini Colleges

Bachelor of Education, Secondary Education

2017 - 2018

I pursued and completed an accelerated second degree in Education, specializing in Secondary Social Studies, between 2017 and 2018. I passed the board examination and obtained my professional teaching license in 2018.

MC

Mabini Colleges

Bachelor of Science, Office Administration

2011 - 2016

I earned my first Bachelor's degree in Science, majoring in Office Administration, from 2011 to 2016.

Tech stack

Software and tools used professionally

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Marychelle Ramirez - Customer Service - IQOR PH - WALMART | Himalayas