Marychelle Ramirez
@marychelleramirez
Dedicated customer service agent
What I'm looking for
I am a results-driven and customer-focused professional with experience in the BPO industry and education sector. With a strong background in customer service and teaching, I possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Throughout my career, I have demonstrated my ability to provide high-quality customer service, resolve complex issues, and promote customer satisfaction. My experience as a teacher has also equipped me with the skills to create engaging and supportive environments, fostering academic excellence and personal growth.
I am committed to delivering exceptional results, driving business success, and contributing to a collaborative and inclusive work environment. I am excited to leverage my skills and experience to make a positive impact in a new role and am eager to work closely with colleagues to achieve high-quality outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service
IQOR PH - WALMART
Feb 2023 - Oct 2023 (8 months)
Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service
Quantrics
Dec 2022 - Oct 2023 (10 months)
Oversaw customer account inquiries and provided accurate information to resolve service complaints.
Public Secondary Teacher
Department of Education
Jan 2019 - Dec 2022 (3 years 11 months)
Delivered insightful and engaging lessons to inspire students and deepen their understanding of historical and social issues.
Technical Support
Alorica
Jun 2016 - Aug 2016 (2 months)
Provided clear and concise step-by-step technical support to guide clients.
Education
Degrees, certifications, and relevant coursework
Mabini Colleges
Bachelor of Education, Secondary Education
2017 - 2018
I pursued and completed an accelerated second degree in Education, specializing in Secondary Social Studies, between 2017 and 2018. I passed the board examination and obtained my professional teaching license in 2018.
Mabini Colleges
Bachelor of Science, Office Administration
2011 - 2016
I earned my first Bachelor's degree in Science, majoring in Office Administration, from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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