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@kimberlyrellosa
Dedicated customer service professional with strong communication skills.
I am a dedicated and customer-focused professional with extensive experience in customer service and sales. My background includes working as an ESL instructor, where I delivered engaging lessons to international learners. I pride myself on my strong communication and problem-solving abilities, which have been instrumental in resolving customer inquiries efficiently and providing excellent support.
Throughout my career, I have consistently exceeded sales targets and achieved high customer satisfaction metrics. My role as a Customer Service Representative at Sutherland Global Services allowed me to promote and upsell products while resolving customer complaints with empathy and professionalism. I have also worked remotely with Amazon, where I maintained high service ratings by addressing customer inquiries and ensuring timely satisfaction.
With a Bachelor of Arts in Literature, I possess strong critical thinking and conflict resolution skills, which I apply in both teaching and customer service environments. I am adaptable and detail-oriented, always striving to improve my teaching strategies and customer interactions to cater to diverse needs.
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Work history, roles, and key accomplishments
51Talk
Dec 2024 - Present (11 months)
Delivered engaging, interactive English lessons to students across various age groups and proficiency levels. Designed personalized lesson plans, incorporating speaking, listening, reading, and writing modules.
Sutherland Global Services
Mar 2022 - Present (3 years 8 months)
Delivered excellent customer support while promoting and upselling products and services. Resolved customer complaints and provided effective, empathetic solutions.
Amazon Online
Jan 2020 - Present (5 years 10 months)
Responded to customer inquiries regarding orders, returns, and account issues. Resolved billing and delivery concerns efficiently to ensure timely satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Literature
2022 - 2023
Completed a Bachelor of Arts in Literature, focusing on literary analysis and critical thinking. Developed strong communication and analytical skills through extensive coursework.
High School Diploma, General Studies
2012 - 2020
Completed high school education, building foundational knowledge across various subjects. Developed essential academic and interpersonal skills.
Software and tools used professionally
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