KIMBERLY RELLOSA

I am a dedicated and customer-focused professional with extensive experience in customer service and sales. My background includes working as an ESL instructor, where I delivered engaging lessons to international learners. I pride myself on my strong communication and problem-solving abilities, which have been instrumental in resolving customer inquiries efficiently and providing excellent support.

Throughout my career, I have consistently exceeded sales targets and achieved high customer satisfaction metrics. My role as a Customer Service Representative at Sutherland Global Services allowed me to promote and upsell products while resolving customer complaints with empathy and professionalism. I have also worked remotely with Amazon, where I maintained high service ratings by addressing customer inquiries and ensuring timely satisfaction.

With a Bachelor of Arts in Literature, I possess strong critical thinking and conflict resolution skills, which I apply in both teaching and customer service environments. I am adaptable and detail-oriented, always striving to improve my teaching strategies and customer interactions to cater to diverse needs.