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Lystra AliLA
Looking for a job

Lystra Ali

@lystraali

I am a experienced customer service/support individual interested in a remote position

Trinidad and Tobago
Message

What I'm looking for

I’m looking for a remote role with clear expectations, steady operations work, and a team that values organization, communication, and reliability. I enjoy roles where I can stay proactive, manage tasks independently, and help keep daily workflows running smoothly.

With a strong background in administration, customer support, and data management, I am confident in my ability to contribute effectively to your team.

My extensive experience includes:

Manager/Administrator at Ali's Hardware Supplies (2016-2022), where I successfully managed daily operations, provided exceptional customer service, and ensured smooth administrative processes.

Service Department Help Desk at Memory Bank Computers (2003-2006), where I honed my customer support skills, addressing customer inquiries and troubleshooting technical issues. Warranties for Lexmark, IBM, Lenovo, HP along with software licenses for Microsoft, Norton etc.

Branch Manager at Memory Bank Computers - Maraval (2006-2015), where I led a team, managed client relationships, and oversaw branch operations.

Virtual Administration Assistant and Personal Assistant at Memory Bank Computers (2010-2015), where I supported executives remotely, handled scheduling, and managed confidential information.

In addition to my professional experience, I possess strong organizational and multitasking abilities, which are crucial for remote work environments. I am highly proficient in the Microsoft Office Suite, including Excel spreadsheets, which I have used extensively for data entry, analysis, and reporting. My attention to detail and proficiency in various software applications make me well-suited for data entry and administrative tasks. I am also an excellent communicator, capable of providing top-notch customer support and maintaining positive client relationships.

I am excited about the opportunity to contribute to your team and support your goals through my skills and experience.

Thank you for considering my application. I look forward to the possibility of discussing how my background, skills, and enthusiasm align with the needs of your team.

Experience

Work history, roles, and key accomplishments

FR

AI Data Services Specialist

Freelancer

Sep 2024 - Apr 2026 (1 year 7 months)

Delivered AI data auditing and QA services across multiple platforms, ensuring datasets met accuracy and compliance guidelines. Conducted multimodal (text, image, video) QA reviews, flagged annotation errors, and produced quality reports for stakeholders.

SE

Administrative & Personal Assistant

Self-Employed

Jun 2021 - Jul 2024 (3 years 1 month)

Provided remote administrative and operational support to entrepreneurs and private clients, managing calendars, scheduling, and inbox communications. Maintained accounts payable/receivable records, organized documents/workflows, and coordinated travel and confidential client communications.

AS

Administrative Coordinator

Ali’s Hardware & Agro Shop

Jan 2016 - Jan 2021 (5 years)

Oversaw daily administrative operations, including staff scheduling, communications, procurement support, and office inventory management. Produced operational reports and implemented scalable administrative processes to improve workflow consistency.

MC

Branch Manager / Executive Assistant

Memory Bank Computers

Jan 2004 - Jan 2015 (11 years)

Led branch operations while providing executive-level administrative support and managing client relationships. Coordinated projects, monitored performance metrics, completed month-end/year-end financial processes, and managed contracts and accurate reporting; supported national ECAL laptop distribution logistics and 9,000+ warranty/service cases.

SC

Data Entry Clerk (Security)

Securicor Security Company

Jan 2000 - Jul 2004 (4 years 6 months)

Maintained accurate and confidential records in a high-volume environment by entering and verifying sensitive personnel and security data. Ensured database integrity and supported filing systems for secure document retrieval.

Education

Degrees, certifications, and relevant coursework

ML

Microsoft Online Learning

Microsoft Studio AI, Artificial Intelligence (AI)

2024 - 2026

Pursuing Microsoft Studio AI through Microsoft Online Learning from 2024 to 2026.

SS

St. James Secondary School

O-Level, English, Literature, Social Sciences, Geography, Business, Spanish

Completed O-Level studies in English, Literature, Social Sciences, Geography, Principles of Business, and Spanish at St. James Secondary School, Trinidad.

SC

St. Mary’s College

A-Level, English, Literature, Geography

Completed A-Level studies in English, Literature, and Geography at St. Mary’s College, Trinidad.

Tech stack

Software and tools used professionally

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