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Kadisha Rodriguez

@kadisharodriguez

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AI Data Operations and Annotation Specialist supporting computer vision models through video annotation and dataset QA.

Trinidad and Tobago

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In my current AI Data Operations & Annotation Specialist contract, I evaluate video footage for autonomous and robotic systems, tagging objects, movements, and visual features for model training.

I identify visual anomalies and edge cases, and work with computer vision and AI research teams to refine labeling specifications and improve dataset consistency.

At ANSA Bank Ltd, I supported customers across phone, email, live chat, and WhatsApp, earning a 98% quality score. I also handled account openings and loan application screening while following KYC/AML requirements.

At Trinidad and Tobago Unit Trust Corporation, I supported customers using the U-Online investment portal and maintained a 90%+ First-Call Resolution rate. My earlier roles included equity and repo settlements at First Citizens Depository Services Ltd and administrative support at the Ministry of Education, Trinidad.

Experience

Work history, roles, and key accomplishments

Current

AI Data Operations & Annotation Specialist

Current

Remote / Operations Support

Jan 2025 - Present (1 year 9 months)

Evaluated and annotated complex video footage for autonomous and robotic systems, tagging objects and movements to support model training. Partnered with AI research teams to audit and refine data labeling specifications.

Computer Vision Data Annotation Content Tagging Object Tagging And Classification Edge case identification Dataset Quality Assurance Annotation Guidelines Refinement Pipeline Support Quality Reviews

Customer Service Representative

ANSA Bank Ltd

Oct 2023 - May 2025 (1 year 7 months)

Achieved a 98% quality score and consistently ranked #1 on the branch leaderboard by delivering exceptional multi-channel support across telephone, email, live chat, and WhatsApp channels. Managed high-volume customer inquiries and facilitated end-to-end account opening with strict KYC/AML adherence.

NICE CXOne Zendesk Salesforce Multichannel Support First Call Resolution Escalation Management Disposition Decisioning SLA Adherence CSAT Quality Scoring Slack KYC AML Compliance Account Opening Online Application Screening

Contact Centre Agent

Trinidad and Tobago Unit Trust Corporation

Oct 2019 - May 2022 (2 years 7 months)

Delivered contact center support using Zendesk and omnichannel workspaces, managing 50-100 inbound daily calls and offering tier-1 technical troubleshooting for the U-Online investment portal. Maintained a 90%+ First-Call Resolution rate and processed user access and transaction requests with 0% error rate.

Zendesk Omni Channel Support Technical Troubleshooting First Call Resolution Transaction Processing Fraud Monitoring Visa CAMS Audit Reporting Reconciliations

Relief Repo / Equity Officer

First Citizens Depository Services Ltd

May 2018 - Jul 2019 (1 year 2 months)

Executed high-volume equity and repo trade settlements, ensuring 100% accuracy across RTGS, ACH, and wire transfer requests under tight deadlines. Updated and maintained investor portfolio database records using the T24 system in compliance with regulatory standards.

Equity Settlement Operations Trade Settlement RTGS ACH Wire Transfers T24 Core Banking System Portfolio Management Regulatory Compliance

Clerk 1 (Administrative Assistant)

Ministry of Education, Trinidad

Feb 2017 - May 2018 (1 year 3 months)

Maintained a filing system of 500+ records with 100% retrieval efficiency and drafted 20+ official job letters and HR documents weekly with zero errors.

Filing Documentation Preparation HR Documentation Administrative Support Data Entry