Lynzie Dodds

Managed staff, handled stock replenishment, and organised room bookings. Oversaw licensee responsibilities, cash handling, and rota creation, alongside various administrative duties.

Managed cash handling, processed invoices, and handled key holder responsibilities, including recruitment and social media. Directed administration and optimisation of financial operations, payroll, and accounting processes.

Handled the onboarding process for new employees, including paperwork distribution and eligibility checks. Maintained precise staff and company records, and oversaw exit interviews and off-boarding processes.

Provided customer service, problem-solving, and complaints handling with a focus on first call resolution. Managed disgruntled customers while maintaining patience and empathy, and handled multiple systems simultaneously to resolve inquiries.

Delivered customer service, problem-solving, and first call resolution in a technical advisory role. Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Registered applicants, telephoned clients, and scanned/linked documents to candidate files. Managed phone calls, correspondence, and supported budgeting and bookkeeping procedures.

Provided advice to callers regarding Covid vaccination and managed appointment bookings and cancellations. Screened incoming phone calls and relayed detailed messages, while maintaining product knowledge of local services.

Managed switchboard, telephone, and reception duties, including signing in visitors and young people. Performed data input for mail, maintained daily rotas, and handled petty cash duties.

Performed data input, maintained stock quantities via Excel, and managed stock transfers using the company system. Recorded parcel couriers and costs daily via spreadsheet, and handled telephone duties, printing, and filing.

Achieved a Foundation Degree in Business and Human Resource Management. This program provided a strong foundation in business principles and HR practices.

Completed a Pearsons EDI Level 2 in Business Administration, demonstrating proficiency in administrative tasks and office procedures.

Obtained a Level 1 Award in Customer Contact Centre (HABC) and a Level 2 Certificate in Team Leading (HABC) through B2W Group. These qualifications enhanced skills in customer service and team management.

Completed a Level 2 Cyber Security course through North Warwickshire and South Leicestershire College. This training provided foundational knowledge in cybersecurity principles.