@lydialami
Customer support professional with Zendesk experience, managing tickets from customer inquiry through response, follow-up, documentation, and escalation.
NigeriaIn the Design Flow Customer Support Operations Project, I managed Zendesk tickets through categorization, prioritization, tagging, assignment, and status updates. I also created a reusable macro for a password-reset support scenario.
Through independent research projects, I communicate with clients, respond to their questions, and organize project documentation. I’ve also handled a technical PDF export issue by gathering relevant information and routing the ticket to Technical Support.
Work history, roles, and key accomplishments
Independent Research Projects
Communicated with clients to understand project requirements and provide updates. Organized research materials and managed multiple assignments while maintaining attention to detail and timelines.
Degrees, certifications, and relevant coursework
Bachelor of Science, Biochemistry
2020 - 2024
Pursued a Bachelor of Science in Biochemistry, gaining a strong foundation in the field.
IT Support Certification, IT Support
Completed an IT Support certification focused on on-demand IT skills.
Software and tools used professionally
NigeriaYou can contact Lydia and 90k+ other talented remote workers on Himalayas.
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