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Lydiah Mwangi

@lydiahmwangi2

Executive Operations specialist at Vensure Employer Solutions coordinating executive schedules and 100+ daily customer interactions.

Kenya

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At Vensure Employer Solutions, I manage more than 100 customer interactions daily while coordinating executive schedules, maintaining CRM records, and preparing operational reports. I also support onboarding and help streamline communication across departments.

Previously, I coordinated calendars, correspondence, and office processes at Cleansip Cooling Ltd. My experience also includes client support and property marketing at Imarika Properties Ltd, as well as IT support and systems administration at LSK SACCO.

Experience

Work history, roles, and key accomplishments

Current

Client Relations & Service Operations Specialist

Current

Vensure Employer Solutions

Apr 2025 - Present (1 year 6 months)

Manage over 100 customer interactions daily, coordinate executive schedules, maintain CRM databases, and address complex client escalations. Support employee onboarding and generate operational reports.

CRM Administration Data Management Calendar Management Meeting Coordination Customer Service Process Improvement Reporting Data Analysis Microsoft Office Google Workspace

Administrative Assistant

Cleansip Cooling Ltd

Jan 2024 - Feb 2025 (1 year 1 month)

Managed executive calendars, prepared business correspondence, maintained customer records, and coordinated internal meetings. Handled customer complaints and supported bookkeeping activities.

Calendar Management Correspondence Record keeping Meeting Coordination Customer Service Bookkeeping Filing System Procurement Process Improvement

Property Consultant & Client Support Associate

Imarika Properties Ltd

Jul 2023 - Dec 2023 (5 months)

Engaged property investors, managed client inquiries, coordinated property viewings, and conducted market research. Developed social media content and supported negotiation discussions.

Client Relations Market Research CRM Social Media Coordination Documentation Negotiation Support Marketing Event Representation

IT Assistant

LSK SACCO

Mar 2018 - Jun 2023 (5 years 3 months)

Diagnosed and resolved system-related technical issues, supported end-users, maintained servers and technology infrastructure, and conducted preventive maintenance. Installed and configured software applications.

IT Support Troubleshooting Systems Administration Server Maintenance Network Monitoring Software Installation Inventory Management Documentation