Lydia Gikonyo

I'm currently delivering customer service and operational support at AR Casaurina Casino & Club in Mtwapa, serving a diverse client base in a fast-paced environment.

I handle cash transactions accurately, maintain detailed records, explain processes clearly to new customers, and resolve concerns professionally. I build strong customer relationships while maintaining integrity and compliance with rules.

Previously, I supported procurement and business management operations through filing, documentation, reporting, schedule coordination, project tracking, and spreadsheet management. I communicated with suppliers, clients, and internal teams to provide updates and resolve issues.

I'm comfortable working independently and remotely, bringing strong written and verbal communication, attention to detail, confidentiality, and the ability to prioritize multiple tasks effectively.