Open to opportunities

Gratel Mwendwa

@gratelmwendwa

Message

Detail-oriented virtual assistant with strong customer service skills.

Kenya

Message

What I'm looking for

I am looking for a remote role that values organization and effective communication.

I am a detail-oriented and highly organized Virtual Assistant and Customer Service professional with a Diploma in Business Management. With over a year of experience in administrative support, client communication, and front desk operations, I excel in managing schedules, providing exceptional customer service, and ensuring smooth office administration.

My experience includes roles as a Receptionist/Secretary at Faza Properties Limited, where I managed schedules and maintained office records, and as a Customer Service Representative at Deejina Fibre Limited, where I provided support through various channels. I am proficient in Microsoft Office, Google Workspace, and customer service software, and I am committed to delivering high-quality results in every task I undertake.

Experience

Work history, roles, and key accomplishments

Receptionist / Secretary

Faza Properties Limited

Sep 2024 - Present (10 months)

Managed schedules, handled calls, and maintained office records. Coordinated meetings, prepared documents, and responded to inquiries. Performed administrative tasks including filing, data entry, and bookkeeping.

Scheduling Record keeping document preparation Data Entry Bookkeeping Administrative Support Office Management

Customer Service Representative

Deejina Fibre Limited

Jul 2023 - Present (2 years)

Provided customer support via phone, email, and in-person interactions. Managed customer accounts and processed service requests. Maintained accurate customer records and improved service efficiency.

Customer Support Customer Management Service Request Processing Communication Problem Solving

Sales Person / Promoter

Trueblaq Limited

Jan 2023 - Present (2 years 6 months)

Engaged with customers to promote brand awareness. Conducted product demonstrations and answered customer inquiries. Assisted in marketing campaigns and event promotions.

Customer Engagement Product Demonstrations Marketing Campaigns Sales

Education

Degrees, certifications, and relevant coursework

Nairobi Institute of Business Studies

Diploma, Business Management

Completed a comprehensive program in Business Management, gaining foundational knowledge in business operations, administration, and management principles. Developed skills in various aspects of business, preparing for administrative and managerial roles.

ALX Africa

Certificate, Virtual Assistance

Acquired specialized training in Virtual Assistance, covering essential skills for remote administrative support. Focused on areas such as scheduling, email and calendar management, and client communication.