Open to opportunities

Caroline Githieya

@carolinegithieya

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Virtual Assistant with 2 years of experience streamlining schedules, communications, and customer service.

Kenya

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What I'm looking for

I’m looking to support a remote-friendly team where I can manage calendars, coordinate communication, and deliver customer service quickly. I want a role that values organization, independence, and continuous productivity improvements.

I’m a dynamic Virtual Assistant with 2 years of experience providing strategic administrative support and customer service to entrepreneurs, executives, and remote teams. I’m expert in calendar & diary management, communication coordination, and handling customer inquiries with a consistent 24-hour response rate.

I streamline operations by managing complex schedules across multiple time zones, maintaining organized workflow, and supporting day-to-day operations through record keeping and follow-up. I work comfortably with tools like Google Workspace, Microsoft Teams, Asana, and Slack—delivering high-quality work with minimum supervision.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Cyrus Groceries

Jul 2024 - Apr 2026 (1 year 9 months)

Assisted customers with inquiries and maintained professional communication. Supported daily operations through record keeping, follow-ups, and routine administrative tasks to ensure smooth service delivery.

Customer Service inquiry handling Customer Support Record keeping Administrative Support Scheduling coordination Data Entry Communication Office Operations

Administrative Assistant

Model School

Jan 2023 - Jun 2024 (1 year 5 months)

Provided administrative support to staff and management by organizing documents, handling filing, and performing data entry. Assisted with scheduling, communication, and office coordination to support efficient day-to-day operations.

Administrative Support Filing Data Entry Scheduling coordination Coordination Record keeping Office Coordination Google Workspace

Education

Degrees, certifications, and relevant coursework

ALISON

Certificate, Virtual Assistant & Administrative Support

2022 -

Virtual assistant and administrative support training completed through the ALISON online platform. Covers administrative support and virtual assistant skills.