L& V Entertain User
@lventertainuser
Customer support agent at Capfin who handled account, billing, and payment inquiries across phone, chat, and email.
South AfricaWhat I'm looking for
At Capfin, I handled high volumes of inbound and outbound customer interactions by phone, chat, and email, including account, billing, and payment inquiries. I followed up on outstanding issues and updated CRM records.
At TELUS International, I engaged merchants, followed up on leads, and supported onboarding for e-commerce and merchant services. I also tracked pipeline progress and maintained CRM accuracy.
At Teleperformance, I assisted customers with billing, account, and technical inquiries through chat, phone, and email. I also taught online English at Native Camp, adapting lessons to individual students and coordinating remote sessions.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Capfin
Jan 2025 - Aug 2026 (1 year 7 months)
Managed high volumes of inbound and outbound customer interactions via phone, chat, and email. Handled inquiries related to accounts, billing, payments, and service requests while maintaining high customer satisfaction.
Online English Teacher
Native Camp
Oct 2023 - Dec 2024 (1 year 2 months)
Delivered structured online lessons while adapting teaching approaches to individual student needs. Maintained high engagement and satisfaction through clear communication and professionalism.
Engaged inbound and outbound leads, guiding merchants through product offerings and onboarding processes. Managed lead pipelines, ensuring timely follow-ups and conversion into active accounts.
Assisted customers via chat, phone, and email with billing, account, and technical inquiries. Resolved issues efficiently while maintaining a professional and empathetic tone.
Education
Degrees, certifications, and relevant coursework
Cape Peninsula University of Technology
Diploma, Marketing
Pursued a Marketing Diploma at Cape Peninsula University of Technology.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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