Open to opportunities

Luviana Haryanto

@luvianaharyanto

Message

I drive SaaS customer onboarding, retention, and support across global client lifecycles.

Indonesia

Message

What I'm looking for

I'm looking for a remote customer success or client support role where I can improve onboarding, retention, service delivery, and customer experience for global clients.

I'm currently managing post-sale customer relationships at Plug PV, tracking project progress, maintaining CRM visibility, and proactively addressing issues that could create churn risk.

Across Plug PV, Eterna Indonesia (Sunder Energy), and Liven Group, I've supported global clients through onboarding, implementation, inbound support, and end-to-end customer lifecycle management. I’ve maintained 50–75 daily CRM updates for solar energy projects, delivered product training, and partnered with product, engineering, and internal operations teams to resolve complex customer needs.

I bring 4+ years of customer success and service experience across SaaS, energy, and service industries, combining empathetic communication, accurate data tracking, and practical process improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Plug PV

Sep 2025 - Present (11 months)

Manage post-sale customer relationships, ensuring high satisfaction and service continuity. Serve as primary point of contact for client inquiries, reducing response times and improving resolution rates.

Customer Success Management Account Support CRM Systems Zendesk Intercom ClickUp Sunbase Customer Lifecycle Management Issue Resolution Process Improvement Cross Functional Collaboration Data Tracking Reporting

Customer Success Manager

Eterna Indonesia (Sunder Energy)

Sep 2024 - Sep 2025 (1 year)

Managed end-to-end customer lifecycle for solar energy projects from contract to completion. Maintained high-volume CRM data accuracy (50–75 updates daily), improving operational transparency.

Customer Success Management CRM Systems Data Tracking Reporting Cross Functional Collaboration Risk Management Process Improvement

Inbound Customer Support Advocate

ESP

Sep 2024 - Feb 2025 (5 months)

Handled high-volume inbound calls for international customers. Resolved inquiries and complaints with a focus on first-contact resolution.

Inbound Calls Issue Resolution Customer Satisfaction CRM Systems Documentation

Onboarding Specialist

Liven Group

Apr 2024 - Sep 2024 (5 months)

Led onboarding process for new clients, ensuring smooth transition from sales to implementation. Delivered product training sessions to drive user adoption and reduce early churn.

Onboarding Implementation Product Training User Adoption Process Improvement Customer Success

Customer Support Specialist

Liven Group

Jun 2023 - Apr 2024 (10 months)

Provided multi-channel support (chat, email, phone) for a diverse customer base. Resolved technical and account-related issues while maintaining high service standards.

Issue Resolution Technical Support Account Management Collaboration Customer Satisfaction