Luviana Haryanto

Oversee solar energy projects from contract signing to post-installation, ensuring timely and successful delivery. Serve as the primary point of contact for clients and stakeholders, providing updates and addressing inquiries to enhance client satisfaction.

Spearheaded the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Conducted training sessions for clients to familiarize them with the company's products or services, ensuring maximum utilization and satisfaction.

Provided consecutive or simultaneous interpretation services during meetings, conferences, and interviews, ensuring accurate and effective communication. Maintained confidentiality and impartiality while interpreting sensitive information, adhering to ethical standards.

Provided exceptional customer service and support to clients via phone, email, and live chat channels, resolving inquiries and issues in a timely and professional manner. Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution, enhancing overall customer satisfaction.

Acted as the primary point of contact for merchants, providing timely and effective support via phone, email, and chat channels. Resolved inquiries and concerns related to billing, transactions, and disputes, demonstrating strong problem-solving skills and attention to detail.

Monitored the day-to-day financial operations within the company, including payroll, invoicing, and other transactions. Handled the hiring process as well as the employee cycle within the company.

Assisted customers with complaints and questions, providing information about products and services, taking orders, and processing returns. Maintained records of customer interactions, transactions, comments, and complaints.

Responsible for ensuring examinations and assessment procedures were carried out in accordance with School regulations and other program-governing regulations. Ensured compliance and smooth execution of all assessment-related activities.

Prepared lesson plans, taught students, and enforced school rules. Prepared students for standardized tests and monitored their progress.

Explained points of interest and the history of Prambanan Temple, and led tours for various groups of people. Showed visitors the various rooms in the Temple, enhancing their understanding and experience.

Studied Chinese Literature at Brawijaya University. Gained a comprehensive understanding of Chinese language and culture.

Achieved an IELTS score of 7.5, demonstrating high English language proficiency. This international standardized exam tests and rates English language skills.

Completed an extension professional development course for teachers with at least one year's experience teaching a specific Cambridge program or qualification. This course enhances teaching skills in Cambridge Primary English.

Obtained HSK 4 Certification with a score of 130.2, demonstrating proficiency in the Chinese language. This is an international standardized exam which tests and rates Chinese language proficiency.

Achieved a TOEFL ITP score of 577, demonstrating English language proficiency. This international standardized exam tests and rates English language skills.

Completed Counter Guide Certification at Prambanan Temple. Explained points of interest and history, leading tours for various groups.