Luviana Haryanto
@luvianaharyanto
Experienced Customer Experience Specialist and Interpreter delivering exceptional service.
What I'm looking for
I am an experienced Customer Experience Specialist and Interpreter with a strong track record of delivering exceptional service across various industries. My proactive approach and quick learning ability have allowed me to guide teams through feedback and coaching effectively. I have volunteered to implement a new internal system aimed at improving team efficiency, showcasing my commitment to enhancing operational performance.
In my current role as a Customer Success Manager at Eterna Indonesia for Sunder Energy, I oversee solar energy projects from contract signing to post-installation, ensuring timely delivery and client satisfaction. My expertise in CRM systems and data management allows me to maintain transparency and monitor project progress effectively. I pride myself on my ability to resolve issues proactively and collaborate cross-functionally to achieve project goals.
Previously, I have held various roles in customer support and general affairs management, where I developed a deep understanding of client needs and enhanced service delivery. My diverse background has equipped me with the skills necessary to excel in customer experience and project management, and I am eager to bring my expertise to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Sunder Energy
Sep 2024 - Present (10 months)
Oversee solar energy projects from contract signing to post-installation, ensuring timely and successful delivery. Serve as the primary point of contact for clients and stakeholders, providing updates and addressing inquiries to enhance client satisfaction.
Onboarding Specialist
Liven Group
Apr 2024 - Present (1 year 3 months)
Spearheaded the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Conducted training sessions for clients to familiarize them with the company's products or services, ensuring maximum utilization and satisfaction.
Bahasa Indonesia - English Interpreter
Better Learn Now
Jul 2023 - Present (1 year 11 months)
Provided consecutive or simultaneous interpretation services during meetings, conferences, and interviews, ensuring accurate and effective communication. Maintained confidentiality and impartiality while interpreting sensitive information, adhering to ethical standards.
Customer Support
Liven Group
Jun 2023 - Present (2 years 1 month)
Provided exceptional customer service and support to clients via phone, email, and live chat channels, resolving inquiries and issues in a timely and professional manner. Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution, enhancing overall customer satisfaction.
Merchant Support
Liven Group
Jan 2023 - Present (2 years 6 months)
Acted as the primary point of contact for merchants, providing timely and effective support via phone, email, and chat channels. Resolved inquiries and concerns related to billing, transactions, and disputes, demonstrating strong problem-solving skills and attention to detail.
General Affairs Manager
Chicama Bali
Dec 2021 - Present (3 years 7 months)
Monitored the day-to-day financial operations within the company, including payroll, invoicing, and other transactions. Handled the hiring process as well as the employee cycle within the company.
Customer Service Agent
Influx
Oct 2021 - Present (3 years 9 months)
Assisted customers with complaints and questions, providing information about products and services, taking orders, and processing returns. Maintained records of customer interactions, transactions, comments, and complaints.
Assessment Board Controller
Cendekia Harapan School
Oct 2020 - Present (4 years 9 months)
Responsible for ensuring examinations and assessment procedures were carried out in accordance with School regulations and other program-governing regulations. Ensured compliance and smooth execution of all assessment-related activities.
English Teacher
Cendekia Harapan School
Oct 2020 - Present (4 years 9 months)
Prepared lesson plans, taught students, and enforced school rules. Prepared students for standardized tests and monitored their progress.
Counter Guide
Prambanan Temple
Dec 2018 - Present (6 years 7 months)
Explained points of interest and the history of Prambanan Temple, and led tours for various groups of people. Showed visitors the various rooms in the Temple, enhancing their understanding and experience.
Education
Degrees, certifications, and relevant coursework
Brawijaya University
Bachelor of Arts, Chinese Literature
Studied Chinese Literature at Brawijaya University. Gained a comprehensive understanding of Chinese language and culture.
IALF, Bali
Certification, English Language Proficiency
Achieved an IELTS score of 7.5, demonstrating high English language proficiency. This international standardized exam tests and rates English language skills.
Cambridge Assessment International Education
Extension Professional Development, Cambridge Primary English (0058)
Completed an extension professional development course for teachers with at least one year's experience teaching a specific Cambridge program or qualification. This course enhances teaching skills in Cambridge Primary English.
Brawijaya University, Malang
Certification, Chinese Language Proficiency
Obtained HSK 4 Certification with a score of 130.2, demonstrating proficiency in the Chinese language. This is an international standardized exam which tests and rates Chinese language proficiency.
ETS, Jakarta
Certification, English Language Proficiency
Achieved a TOEFL ITP score of 577, demonstrating English language proficiency. This international standardized exam tests and rates English language skills.
Prambanan Temple, Yogyakarta
Certification, Tour Guiding
Completed Counter Guide Certification at Prambanan Temple. Explained points of interest and history, leading tours for various groups.
Availability
Location
Authorized to work in
Job categories
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