Luviana HaryantoLH
Open to opportunities

Luviana Haryanto

@luvianaharyanto

Experienced Customer Experience Specialist and Interpreter delivering exceptional service.

Indonesia
Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am an experienced Customer Experience Specialist and Interpreter with a strong track record of delivering exceptional service across various industries. My proactive approach and quick learning ability have allowed me to guide teams through feedback and coaching effectively. I have volunteered to implement a new internal system aimed at improving team efficiency, showcasing my commitment to enhancing operational performance.

In my current role as a Customer Success Manager at Eterna Indonesia for Sunder Energy, I oversee solar energy projects from contract signing to post-installation, ensuring timely delivery and client satisfaction. My expertise in CRM systems and data management allows me to maintain transparency and monitor project progress effectively. I pride myself on my ability to resolve issues proactively and collaborate cross-functionally to achieve project goals.

Previously, I have held various roles in customer support and general affairs management, where I developed a deep understanding of client needs and enhanced service delivery. My diverse background has equipped me with the skills necessary to excel in customer experience and project management, and I am eager to bring my expertise to new challenges.

Experience

Work history, roles, and key accomplishments

SE
Current

Customer Success Manager

Sunder Energy

Sep 2024 - Present (10 months)

Oversee solar energy projects from contract signing to post-installation, ensuring timely and successful delivery. Serve as the primary point of contact for clients and stakeholders, providing updates and addressing inquiries to enhance client satisfaction.

BN

Bahasa Indonesia - English Interpreter

Better Learn Now

Jul 2023 - Present (1 year 11 months)

Provided consecutive or simultaneous interpretation services during meetings, conferences, and interviews, ensuring accurate and effective communication. Maintained confidentiality and impartiality while interpreting sensitive information, adhering to ethical standards.

LG

Customer Support

Liven Group

Jun 2023 - Present (2 years 1 month)

Provided exceptional customer service and support to clients via phone, email, and live chat channels, resolving inquiries and issues in a timely and professional manner. Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution, enhancing overall customer satisfaction.

LG

Merchant Support

Liven Group

Jan 2023 - Present (2 years 6 months)

Acted as the primary point of contact for merchants, providing timely and effective support via phone, email, and chat channels. Resolved inquiries and concerns related to billing, transactions, and disputes, demonstrating strong problem-solving skills and attention to detail.

CB

General Affairs Manager

Chicama Bali

Dec 2021 - Present (3 years 7 months)

Monitored the day-to-day financial operations within the company, including payroll, invoicing, and other transactions. Handled the hiring process as well as the employee cycle within the company.

IN

Customer Service Agent

Influx

Oct 2021 - Present (3 years 9 months)

Assisted customers with complaints and questions, providing information about products and services, taking orders, and processing returns. Maintained records of customer interactions, transactions, comments, and complaints.

CS

Assessment Board Controller

Cendekia Harapan School

Oct 2020 - Present (4 years 9 months)

Responsible for ensuring examinations and assessment procedures were carried out in accordance with School regulations and other program-governing regulations. Ensured compliance and smooth execution of all assessment-related activities.

CS

English Teacher

Cendekia Harapan School

Oct 2020 - Present (4 years 9 months)

Prepared lesson plans, taught students, and enforced school rules. Prepared students for standardized tests and monitored their progress.

PT

Counter Guide

Prambanan Temple

Dec 2018 - Present (6 years 7 months)

Explained points of interest and the history of Prambanan Temple, and led tours for various groups of people. Showed visitors the various rooms in the Temple, enhancing their understanding and experience.

Education

Degrees, certifications, and relevant coursework

BU

Brawijaya University

Bachelor of Arts, Chinese Literature

Studied Chinese Literature at Brawijaya University. Gained a comprehensive understanding of Chinese language and culture.

IB

IALF, Bali

Certification, English Language Proficiency

Achieved an IELTS score of 7.5, demonstrating high English language proficiency. This international standardized exam tests and rates English language skills.

CE

Cambridge Assessment International Education

Extension Professional Development, Cambridge Primary English (0058)

Completed an extension professional development course for teachers with at least one year's experience teaching a specific Cambridge program or qualification. This course enhances teaching skills in Cambridge Primary English.

BM

Brawijaya University, Malang

Certification, Chinese Language Proficiency

Obtained HSK 4 Certification with a score of 130.2, demonstrating proficiency in the Chinese language. This is an international standardized exam which tests and rates Chinese language proficiency.

EJ

ETS, Jakarta

Certification, English Language Proficiency

Achieved a TOEFL ITP score of 577, demonstrating English language proficiency. This international standardized exam tests and rates English language skills.

PY

Prambanan Temple, Yogyakarta

Certification, Tour Guiding

Completed Counter Guide Certification at Prambanan Temple. Explained points of interest and history, leading tours for various groups.

Tech stack

Software and tools used professionally

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