Open to opportunities

Luphandwa Sheila

@luphandwasheila

Message

I manage guest journeys, reservations, payments, and property operations for holiday-home hospitality services.

Kenya

Message

What I'm looking for

I'm looking for a guest-focused hospitality or front-office role where I can manage reservations, support customers, coordinate operations, and contribute to a reliable, positive service experience.

At Blessing Holiday Homes, I oversee daily hospitality operations, managing reservations, guest communication, payments, check-ins, check-outs, and property readiness.

I coordinate housekeeping, maintenance, schedules, availability, and operational records while resolving guest concerns and supporting restaurant service. I focus on making every stage of the guest journey smooth, from booking through departure.

Previously, I provided front-desk, sales, administrative, and operations support across Umash Funeral Services, Livestack Enterprises, Radio Kaya, and Moranga & Co. Advocates. I bring professional communication, empathy, organisation, and reliable coordination in fast-paced customer-focused environments.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Blessing Holiday Homes

Jan 2023 - Present (3 years 8 months)

Oversee daily hospitality operations, manage reservations, guest communication, payments, and client enquiries. Coordinate check-ins, check-outs, housekeeping, maintenance, and property readiness.

Hospitality Operations Guest Relations Reservations Payments Customer Service Complaint Handling Maintenance Coordination Scheduling Microsoft Office Quickbooks CRM Systems

Receptionist & Sales Department

Umash Funeral Services Ltd

Sep 2022 - Aug 2023 (11 months)

Welcomed and assisted clients, handled enquiries, calls, appointments, client records, quotations, and administrative tasks. Supported sales activities through client follow-up and service coordination.

Front Desk Operations Customer Service Client Records Quotations Administrative Support Sales Support Discrétion Empathy

Operations Supervisor

Livestack Enterprises

Jun 2021 - Jun 2021 (0 months)

Supervised daily operations, assigned duties to team members, maintained operational records, and coordinated workflow to ensure efficient service delivery.

Operations Management Team Coordination Workflow Management Record keeping Supervision

Intern

Radio Kaya

Jan 2021 - Apr 2021 (3 months)

Supported communication, social media, and content creation activities. Developed strong communication, coordination, and interpersonal skills.

Social Communication Social Media Content Creation Coordination Interpersonal Skills

Administrative Assistant

Moranga & Co. Advocates

Oct 2017 - Oct 2017 (0 months)

Handled scheduling, reports, records, correspondence, and general office administration. Supported efficient office communication and day-to-day administrative processes.

Scheduling Records Management Correspondence Office Administration