Phanice Anindo

Served as the primary point of contact for guests, managing reservations, conference bookings, and guest inquiries via phone, email, and walk-ins. Coordinated arrivals/departures and special requests, processed payments, operated the switchboard, and resolved guest concerns to maintain service quality.

Coordinated client inquiries and managed bookings for accommodation and conference facilities, ensuring timely and accurate service delivery. Supported sales and marketing by promoting services to prospective clients and corporate partners, following up inquiries, preparing quotations, and supporting event/conference planning.

Oversaw daily salon operations, supporting smooth service delivery and client satisfaction. Promoted services via social media, handled client inquiries and appointment scheduling, maintained financial and staff records, and resolved client conflicts and complaints.

Managed correspondence, phone calls, and inquiries as the first point of contact for the Managing Director. Coordinated travel/transport/accommodation, monitored schedules, prepared reports and official correspondence, managed emails, and organized meetings.

Acted as the primary liaison with customers, responding to inquiries and resolving complaints professionally to maintain high satisfaction. Built client relationships through consistent follow-up and supervised and trained over 20 new customer service representatives.

Conducted market research and identified opportunities and trends in the property sector. Supported sales through direct marketing, handled customer inquiries, scheduled client meetings, gathered feedback, and shared insights with internal teams.

Assisted with the care of sick and injured turtles and supported nest monitoring and relocations. Participated in catch net release programs, data entry, mangrove restoration, outreach activities, beach/village clean-ups, beach profiling, and anti-poaching surveys.

Carried out front office duties and supported fundraising efforts for potential donors. Helped coordinate home and school visits to assess academic and behavioral concerns and supported preparation of monthly reports.

Participated in education, awareness creation, and outreach programs for the project. Conducted field visits to member homes to inspect whether insects were being bred sustainably.

Wrote articles and conducted online research, analysis, and reporting. Trained new writers.

Assisted as a field assistant with research activities, stock take, and front office duties. Participated in education and awareness creation programs and performed data entry.

Conducted census interviews and accurately documented and verified information provided by respondents. Prepared reports, served as a team leader in the area, and visited assigned houses to collect required information.

Completed a Guest Relations Techniques refresher course at Kenya Utalii College (24 Apr–5 May 2023).

Completed Creative Sales Strategy Development training with Impact Change (18–19 May 2022).

Earned a Bachelor of Science in Wildlife Management at the University of Eldoret from 2010 to 2013.

Completed the Kenya Certificate of Secondary Education at The Sacred Heart Mukumu Girls from 2005 to 2008.