Jackline Sakwa
@jacklinesakwa
Hospitality receptionist providing professional guest relations, customer service, and front-office support.
What I'm looking for
I’m a motivated and dependable hospitality professional with experience in customer service, front office operations, and administrative support. I represent the hotel in a professional and ethical manner, welcoming guests, responding to queries, and ensuring reservations and billings are handled correctly.
I’m skilled in written and verbal communication, record management, problem-solving, and providing excellent service to clients and customers. I’m proficient in Microsoft Office (Microsoft Word and Excel), internet research, computer applications, email support, and data entry, and I work well both independently and as part of a team.
Experience
Work history, roles, and key accomplishments
Receptionist (Guest Relations)
Joventure Hotel
Represented the hotel professionally and ethically while welcoming and greeting guests, handling queries, and assisting with reservations and billings. Maintained a clean reception area and provided customer support through email and telephone handling.
Education
Degrees, certifications, and relevant coursework
Kaimosi Institute of Science and Technology
Diploma in Hospitality Management, Hospitality Management
2019 - 2022
Completed a Diploma in Hospitality Management from 2019 to 2022, building skills in customer service and administrative support.
Kimang'eti Girls High School
KCSE Certificate, Secondary Education
2014 - 2017
Completed secondary education and obtained a KCSE certificate from 2014 to 2017.
Shamberere Polytechnic
Certificate in Computer Packages, Computer Studies
2018 -
Earned a Certificate in Computer Packages, focusing on practical computer applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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