Open to opportunities

Asieno Sussy

@asienosussy

Message

I lead front-office operations, delivering high-touch hospitality and dependable administration.

Kenya

Message

What I'm looking for

I’m looking for a hospitality-focused role where I can own front-office operations, strengthen customer satisfaction through fast, accurate service, and support sales and administration in a high-pressure, well-structured team.

I’m a highly motivated hospitality, customer service and operations professional with a Diploma in Tourism and Hospitality Management. I’ve built a strong track record in streamlining front-office administration, managing cross-functional tasks, and serving as the primary point of contact for high-value clients and corporate visitors.

At Hydromasters Limited, I spearheaded front office operations, managed multi-channel communications, and supported financial administration through accurate payment recording and official receipts. I also optimize daily efficiency through scheduling, inventory and stock control, document archiving, and coordination across teams—while maintaining a customer satisfaction rate of 95%.

Experience

Work history, roles, and key accomplishments

Operations and Frontdesk Lead

Hydromasters Limited

Aug 2021 - Mar 2026 (4 years 7 months)

Spearheaded front office operations as the primary point of contact for high-value clients and corporate visitors. Managed multi-channel client communications, recorded customer payments with receipt issuance, and coordinated inventory, supplies, scheduling, and cross-functional staff activities.

Front Office Client Communication Multi Channel Inquiry Resolution Payments Receipt Staff Supervision Scheduling Cross functional Coordination Inventory Management Stock Control

Guest Services Practitioner (Intern)

Landmark Suites

Mar 2020 - Nov 2020 (8 months)

Handled front-desk guest check-ins and registrations, coordinating multi-channel booking communications to support smooth guest experiences. Maintained booking ledgers, compliance logs, and addressed guest feedback and asset maintenance requests in coordination with other departments.

Front Desk Operations Guest Registrations Booking Ledger Maintenance Multi Channel Booking Communication

Team Leader & Youth Mentor

Carolina for Kibera Girls Empowerment Program

Aug 2018 - Mar 2020 (1 year 7 months)

Led team-building activities and capacity-building workshops for youth cohorts. Mentored adolescent girls and compiled operational reports on student engagement metrics for program directors to guide future strategy.

Team Leadership Youth Mentorship Operational Reporting Student Engagement

Education

Degrees, certifications, and relevant coursework

St. John Ambulance Kenya

First Aid Certification, First Aid

2023 - 2023

Completed a First Aid certification program. Training focused on first aid knowledge and readiness.

Railway Training Institute

Diploma in Tourism Management, Tourism Management

2019 - 2022

Earned a Diploma in Tourism Management. Coursework covered front office operations, hospitality management, service quality control, and tourism systems.