Jackline Mumbua

I am a passionate hospitality and tourism management professional with a strong commitment to delivering exceptional guest experiences. My journey began with a Bachelor of Science in Hospitality Management from Kabarak University, where I honed my skills in customer service and administrative support. My experience as a Front Desk Assistant at CountryHouse Garden has equipped me with the ability to manage reservations, handle inquiries, and ensure a welcoming atmosphere for all guests.

Throughout my career, I have consistently demonstrated my dedication to excellence. I was recognized as 'Employee of the Month' for my exceptional service, and I improved administrative efficiency by 20% through the implementation of digital record management. My internship at Sarova Panafric further solidified my skills in front office operations and guest relations, where I contributed to the successful execution of a corporate event for over 200 guests. I am eager to bring my expertise and enthusiasm to a dynamic team in the hospitality industry.