Open to opportunities

Lupe Arceo

@lupearceo

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I coordinate workforce programs, stakeholder partnerships, and operational delivery.

United States

Message

What I'm looking for

I'm looking for an opportunity to coordinate high-impact programs, improve operational delivery, build stakeholder partnerships, and continue growing professionally in a fast-paced organization.

I've administered workforce services at Equus Workforce Solutions, supporting adults, dislocated workers, and out-of-school youth across Cook County under WIOA. I coordinate employer partnerships, recruitment activities, outreach events, compliance documentation, and performance reporting through Career Connect and the Illinois Workforce Development System.

I helped coordinate CTA Red-Purple Modernization and Illinois Tollway ConstructionWorks initiatives, supporting disadvantaged-area labor-hour and WIOA employment goals. Through relationships with 200+ employers, community organizations, and service providers, I strengthen referral networks and expand employment opportunities.

Earlier, I increased adult day program enrollment by 350% in four months, led wellness programming for 240 residents, and created a national Sprint/Nextel process that generated $52 million in revenue. I thrive on learning new skills, improving operations, and helping teams deliver meaningful programs.

Experience

Work history, roles, and key accomplishments

Business Solutions Consultant Lead

Equus Workforce Solutions

Sep 2021 - Jan 2026 (4 years 4 months)

Administered workforce program services for adults, dislocated workers, and out-of-school youth under WIOA, coordinating initiatives like CTA Red-Purple Modernization and Illinois Tollway ConstructionWorks. Built relationships with 200+ employers and prepared analytics reports for senior management.

Program Administration Case Documentation Eligibility Records Recruitment coordination Interview Scheduling Referral Management Data Analysis performance reporting Illinois Workforce Development System Stakeholder Engagement

Adult Day Program Manager

Bethesda Senior Rehab & Senior Care

Dec 2018 - Dec 2019 (1 year)

Managed adult day program for older adults with dementia, conducting intake and needs assessments, designing 20 weekly activities, and mentoring staff. Improved communication and care quality, increasing enrollment by 350% within four months.

Program Management Client intake Needs Assessment Dementia Care Team Leadership

Volunteer & Wellness Program Lead

Norwood Crossing

Sep 2015 - Nov 2018 (3 years 2 months)

Led activity program for 240 residents, enhancing engagement by 80% through innovative activities. Designed monthly calendars, documented progress in EHR, coordinated volunteers and community projects, and managed volunteer database with over 250 files.

Program Development Activity Management Electronic Health Records (EHR)Volunteer Management Community Engagement Event Planning Documentation Database Management

Technical Engineer II

Sprint/Nextel

Aug 2001 - Jan 2015 (13 years 5 months)

Served as Lead Technician and SME, leading and mentoring a team of 14 technicians. Optimized distribution of 4,000+ trouble tickets monthly, achieving 98% improvement in resolution times, and pioneered a national process generating $52M in revenue.

Technical Leadership Mentor Troubleshooting Process Optimization Ticket Management Customer Satisfaction Cross Functional Collaboration