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Leanne Ast

@leanneast

I build scalable field-service programs, strengthen vendor networks, and improve cross-functional operations nationwide.

United States

Message

What I'm looking for

I'm seeking a remote opportunity where I can lead vendor, field-service, program, or project operations; build scalable processes and training; resolve complex escalations; and strengthen cross-functional accountability.

At Everbrite, I manage a nationwide network of approximately 980 field-service installers supporting multi-location client programs from surveys and permitting through installation, service, inspections, and project closeout.

I expanded the Preferred Installer Network by 27% while driving partner accountability through performance reviews, quality investigations, corrective-action plans, financial accountability, and escalation management. I also serve as the field-services subject-matter expert for 63 Account Managers and 4 Customer Service Managers.

I create practical systems that help teams work better together, including a company-wide collaborative support and knowledge-sharing program, a 38-module new-hire onboarding program, and an internal YouTube resource channel for scalable training and field-service education.

Across Everbrite, Northwestern Mutual, the University of Wisconsin-Milwaukee, Children's Hospital of Wisconsin, AIDS Resource Center of Wisconsin, and the Medical College of Wisconsin, I've led projects, change initiatives, training, process improvements, and stakeholder communication. My work has reduced response times by 25%, improved coordination and efficiency by 30%, reduced information retrieval time by 50%, and shortened onboarding time by 50%.

Experience

Work history, roles, and key accomplishments

Current

Field Services Specialist, Client Services

Current

Everbrite

Jul 2024 - Present (2 years 3 months)

Manage a nationwide network of approximately 980 field-service installers supporting surveys, permitting, installation, service, inspections, and project closeout across multi-location client programs. Expanded the Preferred Installer Network by 27% and serve as the field-services subject-matter expert for 63 Account Managers and 4 Customer Service Managers.

Vendor Management Field Operations Program Management Process Improvement Training Onboarding Performance Reviews Quality Investigations Escalation Management Stakeholder Communication Cross functional Leadership

Project Coordinator (Contract)

University of Wisconsin-Milwaukee

Jan 2024 - Jul 2024 (6 months)

Facilitated stakeholder focus groups and translated findings into actionable recommendations supporting project and organizational decisions. Implemented RACI methodology to clarify ownership and accountability, provided regular project updates to senior leadership, and partnered with HR on onboarding and training materials.

Stakeholder Management RACI Project Coordination Onboarding Training Communication Skills

Project Manager, Associate

Northwestern Mutual

Jun 2022 - Dec 2023 (1 year 6 months)

Managed four recurring enterprise projects, coordinating timelines, stakeholders, communications, risks, and deliverables to support on-time, budget-conscious execution. Developed a streamlined communication protocol that reduced response times by 25% and initiated cross-department collaboration sessions that improved coordination and efficiency by 30%.

Project Management Stakeholder Engagement Communication Skills Risk Management Cross Functional Collaboration Event Planning

Administrative Assistant III / Project Assistant

Northwestern Mutual

Aug 2019 - Jun 2022 (2 years 10 months)

Coordinated training, onboarding, Workday support, talent-management activities, recruiting processes, and recurring team initiatives for Career Distribution Services. Supported leaders and project teams with communications, logistics, documentation, scheduling, and cross-functional follow-through.

Training Onboarding Workday Talent Management Recruitment Administrative Support Scheduling Documentation

Executive Assistant / Project Specialist (Contract)

Children's Hospital of Wisconsin

May 2019 - Aug 2019 (3 months)

Coordinated change-management initiatives, process improvements, technology implementations, stakeholder communications, meetings, and training plans. Implemented a document-management approach that reduced information retrieval time by 50%.

Change Management Process Improvement Technology Implementation Stakeholder Communication Document Management Training

Executive Assistant / Project M&A (Contract)

AIDS Resource Center of Wisconsin

Jul 2018 - Jun 2019 (11 months)

Supported two merger transitions through project planning, timelines, milestones, resource coordination, and communication among management, employees, and stakeholders.

Project Planning Post Merger Integration Resource Coordination Stakeholder Communication Timeline management

Administrative Associate & Staff Leader

Medical College of Wisconsin

Oct 2015 - Jul 2018 (2 years 9 months)

Supported the Chief of General Internal Medicine while leading departmental training, onboarding, mentoring, job-description development, and administrative process improvement. Launched a mentorship program that reduced onboarding time by 50% and led software training that increased staff proficiency by 75%.

Training Onboarding Mentorship Process Improvement Administrative Support Software Training Leadership