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Lungile Pretty

@lungilepretty

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Experienced debt collection specialist and digital marketer focused on customer-driven results.

South Africa

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What I'm looking for

I'm seeking a mid-level role leveraging my debt-collection and customer-service expertise with opportunities in digital marketing or AI training; I value collaborative teams, clear KPIs, and measurable impact.

With over five years of proven success in debt collection and sales, I bring unwavering loyalty, a strong work ethic, and trustworthiness to every role. My customer-focused approach ensures that exceptional service aligns seamlessly with an organization’s commercial objectives, driving both satisfaction and revenue growth.

Key Achievements & Strengths

Achieved and surpassed collection targets within three months of joining my previous employer, demonstrating rapid impact.
Received a communication excellence award from an employment-accelerating organization after completing their intensive four-week training.
Highly motivated collaborator with in-depth industry knowledge, a creative mindset, and a track record of taking ownership of challenging problems.
Consistently deliver best-in-class service and support to cross-functional teams, maintaining high standards and driving commercial success.

I embrace change with an adaptable mindset and take responsibility for my ongoing professional development. Continuously learning new skills and expanding my expertise, I’m committed to supporting my next employer in achieving—then exceeding—their commercial objectives.

Experience

Work history, roles, and key accomplishments

Current

AI trainer

Current

Outlier

Nov 2024 - Mar 2025 (4 months)

As an AI trainer, I am responsible for developing, teaching, and refining
algorithms and models. My tasks include:
 Curating and preparing data
 Configuring conversational conditions and responses
 Implementing feedback loops for iterative training
 Designing and testing conversational flows
 Customizing AI behavior for specific needs

Basic Computer Skills Multitasking Time Management Google Analytics Google Search Console AI Training AI Technologies AI Tools English Language Attention To Detail

customer service

VeriCred collections

Apr 2019 - Mar 2022 (2 years 11 months)

Excelled in communicating with customers through outbound and inbound calls. Achieved a 100% quality assurance score many times.
Won vouchers for selling the most discount settlements.

Customer Service Basic Computer Skills Negotiation Collections Empathy Multitasking Time Management Microsoft Office

customer service

Debt_In

Dec 2015 - Mar 2017 (1 year 3 months)

Excelled in communicating with customers through outbound and inbound calls. Achieved a 100% quality assurance score many times.
Won vouchers for selling the most discount settlements.

Customer Service Basic Computer Skills Negotiation Collections Empathy Multitasking Time Management Microsoft Office

Digital Marketing Intern

BaastBook Noble Souls Community & Yoniversity

Jul 2023 - Present (2 years 1 month)

Developed and implemented digital marketing strategies for online courses and products, improving website discoverability and driving traffic through Canva ads and SEO optimizations. Managed content creation, email marketing, blog posts, and customer relations to build brand awareness and inbound lead generation.

Digital Marketing SEO Google Analytics Content Creation Canva Email Marketing Social Media Management

Education

Degrees, certifications, and relevant coursework

HubSpot Academy

Certificate, Digital Marketing

2024 -

Activities and societies: Inbound marketing strategies; social media strategy; high-performing emails; SEO and website optimization; content creation and blogging.

Completed an intensive digital marketing program focusing on inbound strategies, social media, email marketing, SEO, and content creation.