Lumoli User
@lumoliuser
Executive Assistant & strategic operations partner, using Generative AI and creative tools to streamline VPs' work.
Costa RicaWhat I'm looking for
I’m an Executive Assistant with 8+ years of experience supporting VPs and Directors at IBM and Amazon, focused on bridging administrative needs with creative solutions. I bring order to complex environments through strong independent judgment and fast adaptation to emerging technologies.
In my current role at IBM, I manage complex global diaries, make independent decisions to align schedules with business priorities, and use Generative AI tools like Copilot, ChatGPT, and Claude to draft scripts and communication—reducing turnaround time for creative requests. I also build information architecture by organizing and maintaining team workspaces in Trello and Notion, so stakeholders can find documentation quickly.
Previously at Amazon, I contributed to GEMBA projects to identify friction points and improve department infrastructure, and I’ve resolved complex technical issues in fast-paced environments. I complement operations with visual production—using Adobe Premiere Pro, Photoshop, Illustrator, and AI-assisted design (Adobe Firefly/Midjourney) to turn updates into clear, compelling content.
Experience
Work history, roles, and key accomplishments
Supported VPs by managing complex global calendars and making independent scheduling decisions aligned to business priorities. Used Copilot and other AI tools to generate scripts and communication drafts, while organizing team documentation in Trello and Notion for easy stakeholder access.
Contributed to GEMBA projects to identify friction points and improve departmental infrastructure. Resolved complex technical issues independently while applying operational policies in a fast-paced environment.
Azure Management Support
TekExperts
Jan 2018 - Jan 2020 (2 years)
Handled administrative processes and data validation for Microsoft Azure clients to ensure accuracy in billing and supporting documentation. Maintained organized records to support client delivery and reporting requirements.
Provided technical guidance for the MacOS/iOS ecosystem while maintaining high standards of technical proficiency. Supported users with troubleshooting and ensured reliable performance in day-to-day support activities.
Education
Degrees, certifications, and relevant coursework
Universidad de las Ciencias y el Arte
Bachelor’s Degree, Public Design and Visual Communication
Bachelor’s degree in Public Design and Visual Communication (in progress) at Universidad de las Ciencias y el Arte.
CTP Granadilla
Executive for Customer Service, Customer Service
Technical degree as an Executive for Customer Service completed at CTP Granadilla.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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