Yuliana G

I’m a results-driven Global IT Service Coordinator and executive support professional with 9 years at McKinsey and Company. I specialize in end-to-end device logistics, ServiceNow operations, and high-stakes executive coordination across hybrid environments between Prague and Costa Rica.

I’ve supported Partner and Director-level advisors and cross-functional teams across multiple offices by orchestrating laptop, monitor, and peripheral distribution for 100+ new hires and senior advisors, while maintaining SLA compliance through high-volume daily email queues. I manage the full lifecycle of global device provisioning (replacements, loaners, and consumables) with real-time, audit-ready asset documentation, and I build ServiceNow dashboards and reports for real-time visibility into assets and support workflows. I also activated and swapped mobile lines to reduce device downtime to under 24 hours, and I eliminate day-of failures by coordinating international assignments with Tech Hubs, field technicians, and onsite teams.

Before focusing on global IT services, I led executive support as an Executive Assistant, managing complex schedules, travel, and executive communications with a strong data accuracy mindset. Earlier, as a Business Presentation Designer, I translated complex information into high-impact PowerPoint presentations for C-suite briefings and client pitches while enforcing brand guidelines and accessibility-aware design standards—so stakeholders get clear, compelling outputs from day one.