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Daniela Esquivel

@danielaesquivel

Executive Administrative Assistant at IBM Costa Rica who coordinated executive calendars, business travel, expense reports, and meeting materials.

Costa Rica

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What I'm looking for

I'm seeking remote opportunities with international teams in executive assistance, administrative support, operations coordination, or bilingual customer support.

At IBM Costa Rica, I provided executive and administrative support to senior executives and supported daily business operations. I managed calendars, scheduled meetings, and coordinated internal and client-facing appointments.

I coordinated business travel arrangements and itineraries, and prepared and processed expense reports using corporate systems. I also prepared meeting minutes and presentations for business meetings.

At Amazon Costa Rica, I supported customers and operations for the Amazon Flex delivery program. I coordinated delivery driver tasks and schedules, addressed delivery-related issues, and prepared operational reports.

Earlier, at Esquivel Auditores, S.A., I analyzed credit files and supported audit-related documentation management. I'm seeking remote opportunities with international teams in executive assistance, administrative support, operations coordination, or bilingual customer support.

Experience

Work history, roles, and key accomplishments

Executive Administrative Assistant

IBM Costa Rica

Jan 2024 - Jan 2025 (1 year)

Provided executive and administrative support to senior executives, managing calendars, coordinating travel, and preparing expense reports. Supported daily business operations and organizational efficiency.

Calendar Management Meeting Scheduling Business Travel Coordination Expense Reporting Meeting Minutes Presentation Preparation Administrative Support Microsoft Office Outlook SAP Concur

Customer Service Representative

Amazon Costa Rica

Jan 2023 - Dec 2023 (11 months)

Provided customer and operational support for the Amazon Flex delivery program, coordinating driver tasks and resolving delivery-related issues. Prepared operational reports and supported daily operations.

Customer Service Operational Coordination Conflict Resolution Problem Solving Reporting Amazon Flex

Administrative Assistant

Esquivel Auditores, S.A.

Jan 2020 - Dec 2022 (2 years 11 months)

Analyzed credit files and reviewed supporting documentation for administrative and auditing processes. Provided administrative support and organized records to ensure accurate documentation and efficient workflow.

Credit File Document Management Administrative Support Audit Record keeping Attention To Detail

Customer Service Representative

Down the Rabbit Hole Coffee

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered customer service in a fast-paced environment, processing cash payments and point-of-sale transactions. Supported daily operations through teamwork and effective task prioritization.

Customer Service Point of Sale Cash Handling Teamwork Multitasking

Bilingual Customer Service Agent

Valor Global

Jan 2018 - Dec 2018 (11 months)

Assisted customers with financial and service-related inquiries in a bilingual environment, resolving conflicts and guiding customers through solutions. Maintained a professional and customer-focused approach.

Bilingual Communication Customer Service Conflict Resolution Problem Solving Financial Services