Lulzim User

At the University of Zurich’s central IT service desk, I support users through tickets, phone, and walk-in service across Microsoft, macOS, and Linux/Unix environments.

I troubleshoot Microsoft Office, network, and identity-management issues while processing incident- and change-management requests. I’m building on this hands-on support experience alongside my planned BSc studies in Computer Science at ZHAW.

My earlier work at PHS AG involved supporting and observing patients at University Hospital Zurich, with additional assistance in care. These responsibilities strengthened my calm, attentive approach in sensitive situations.

I also bring customer-facing experience from B.Good and McDonald’s, including sales, advice, cash handling, and daily operations. I communicate fluently in German, Albanian, English, and French.