At On, I support a 1,000+ device enterprise environment, resolving complex endpoint, identity, software, access, and connectivity issues across internal teams and vendors.
I'm contributing to On's Apple fleet migration from Jamf Pro to Iru, supporting enrollment, configuration, application deployment, compliance checks, troubleshooting, patching, and device lifecycle activities. I also support IAM through Okta, including access management, MFA/SSO troubleshooting, and onboarding and offboarding.
Previously at Allwyn Lottery Solutions, I managed 300+ corporate devices through Jamf Pro and built Jira workflows and automations to streamline IT operations. I also supported the Platform team with GitHub repository administration and collaborated with Information Security on endpoint application-control policies.
At Apple, I was the highest escalation point for complex macOS, iOS, and iCloud issues, working directly with engineering teams and coaching Tier 1 advisors. I maintained the department's highest customer satisfaction result in my final year, with a positive impact of 26%.
