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Mehdi User

@mehdiuser5

IT Support Technician at Richemont Campus, administering identity and access for a community of around 3,000 people.

Switzerland
Message

At Richemont Campus, Meyrin, I administered user accounts and access in Active Directory and Microsoft Entra ID for a community of around 3,000 people.

I handled onboarding and offboarding, including account creation, access provisioning and deprovisioning, equipment, and licenses. I also provided ongoing L1/L2 support through a ticketing system.

I deployed and tracked computers, smartphones, and tablets, and maintained equipment and license records. I contributed to internal process improvement tools using Power Automate and Python.

I'm currently developing my hands-on practice in Active Directory, Microsoft Entra ID, and virtual machines, while exploring Entra Connect and identity synchronization. I speak English and French fluently and have B1 Italian.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

ES

ESIG

Orientation Year, Information Systems Management

2021 - 2022

Orientation year in Information Systems Management.

CI

CFPT Informatique

Swiss Federal VET Diploma (CFC), Application Development

2018 - 2021

Swiss Federal VET Diploma (CFC) in Computer Science with a focus on Application Development.

Tech stack

Software and tools used professionally

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