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Luis Villarroel

@luisvillarroel

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Customer Care Specialist at Vino Volo who improved order accuracy by 20% through a revamped service workflow.

Canada

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What I'm looking for

I’m eager to leverage my customer support background to contribute to Newprint’s commitment to customer care excellence.

At Vino Volo, I revamped the order and service workflow, reducing customer wait times and improving order accuracy by 20%. I oversee wine and food service operations for over 300 guests per shift.

At Swissport Canada, I handled check-in, baggage, and flight rebooking inquiries for 400–500 travelers daily while following aviation compliance protocols. I also resolved escalated customer issues.

At The Beer Store, I recommended products, processed retail transactions, and resolved customer complaints. I hold a Diploma in Customer Service from Greystone College and Smart Serve Ontario Certification.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Baton Rouge

Jul 2026 - Present (3 months)

Orchestrated professional and attentive table service in a dynamic restaurant setting, ensuring exceptional guest experiences. Managed competing guest demands and upheld service standards during high-demand periods.

Customer Service Communication Skills Conflict Resolution High Volume Operations

Current

Supervisor

Current

Vino Volo

Feb 2018 - Present (8 years 8 months)

Oversaw daily wine and food service operations for over 300 guests per shift, onboarded and developed team members, and revamped workflows to reduce wait times and improve order accuracy by 20%.

Team Leadership Training Process Improvement Customer Service Operations Management

Customer Service Representative

The Beer Store

Jan 2018 - Dec 2019 (1 year 11 months)

Provided tailored product recommendations to foster customer loyalty and processed high volumes of retail transactions. Maintained inventory counts and upheld visual merchandising standards.

Customer Service Retail Inventory Management Product Knowledge

Customer Service Agent

Swissport Canada

Feb 2018 - Mar 2019 (1 year 1 month)

Handled check-in, baggage, and flight rebooking inquiries for 400-500 travelers daily, ensuring compliance with aviation safety regulations. Resolved escalated customer issues with professionalism and composure.

Customer Service Aviation Compliance Conflict Resolution High Volume Operations